Joli Mallett
Alexander
Summary
Detail oriented and adaptable professional with over four years of experience in high volume customer service in financial environments. Proven track record of managing complex transactions with 100% accuracy while resolving customer inquiries and providing personalized product recommendations. Skilled in conflict resolution in fraud identification, with a strong commitment to maintaining professionalism in a fast paced corporate setting.
Overview
5
5
years of professional experience
Work History
Bank Teller
Arvest Bank
Bryant
09.2024 - Current
- Manage high-volume customer interactions with professionalism, addressing complex inquiries in resolving account issues to ensure a positive experience.
- Processed diverse transactions, accurately, including deposits withdrawals loan payments, etc while strictly adhering to security and regulatory protocol.
- Provide guidance on complex financial transactions and bank systems.
- Identify and report suspicious activity to mitigate risk and protect customer assets.
- Promote products and services by identifying the customers needs and goals.
Cashier
Walmart
Benton
06.2023 - 08.2024
- Facilitated fast pace customer transactions while maintaining a balanced cash drawer and reconciling discrepancies.
- Resolve customer complaints regarding pricing or availability promptly, ensuring levels of satisfaction during peak hours.
- Collaborated with loss prevention teams to identify and prevent fraudulent activities at the POS.
Stylist/Sales Associate
Maurices
Little Rock
09.2021 - 08.2023
- Provided exceptional customer service by assisting clients in selecting clothing and accessories that suited their personal style.
- Organized inventory system, ensuring accurate stock levels for efficient order fulfillment.
- Utilized active listening skills to understand customers' needs and preferences, offering personalized recommendations for outfits or accessories.
- Collaborated with colleagues to provide seamless customer experiences during busy periods or when handling complex styling requests.
- Resolved customer complaints or concerns promptly and professionally, maintaining a positive shopping experience for all patrons.
Education
Nursing -
University of Arkansas
Fayetteville, ARBusiness
University of Arkansas
Fayetteville, ARSkills
- Banking operations
- Cash handling
- Conflict resolution
- Personalized service
- Product recommendation
- Time management
- Organization skills
- POS systems
- Basic math
- Inventory management
Timeline
Bank Teller
Arvest Bank
09.2024 - Current
Cashier
Walmart
06.2023 - 08.2024
Stylist/Sales Associate
Maurices
09.2021 - 08.2023
Nursing -
University of Arkansas
Business
University of Arkansas