Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jonatan Sinigalle

Córdoba

Summary

Well-qualified support professional with a positive and friendly demeanor. Effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Support and Sales and working in 24/7 uptime environment. Top performer with strong leadership qualities.

Overview

16
16
years of professional experience

Work History

Support Lead

Cloudbeds
05.2022 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Troubleshot software and network issues to identify and rectify discrepancies.
  • Managed a team of Support Consultants, reviewing their KPIs and general performance.
  • Connected to computer of client using remote link to install new programs and applications.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Managed multiple departmental projects
  • Guided and empowered my team members towards their personal career development desires.

Senior Support Specialist

Cloudbeds
11.2021 - 04.2022
  • Took on advanced cases: Requests from VIP customers; difficult/confusing cases skipped.
  • Was the 1st level of support in the escalation process when customers requested.
  • Was responsible for preparing training and/or refreshers as required based on commonly skipped tickets.


Support Consultant

Cloudbeds
05.2019 - 11.2021
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Provided support to customers via chat, video calls, phone calls and tickets.

English Teacher

Grace Institute
10.2017 - 12.2018
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Independent Contractor

PSA
01.2008 - 02.2018
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Sold and distributer water purifiers countrywide.


Commercial Advisor

Renault
03.2016 - 10.2017
  • Built and maintained relationships with associates, customers and vendors.
  • Researched industry-specific information from outside sources.
  • Analyzed and negotiated financing cars, alongside terms and conditions.
  • Structured and presented business cases for credit recommendation.
  • Performed cold-calls to collect prospect customers.
  • Closed deals transforming prospect into customers.
  • Sold cars.

Education

J.D. - Education

ISPC
Palomar - Buenos Aires, Argentina
03.2019

Skills

Troubleshooting

Creative thinking

Self Motivation

Customer Oriented

Customer Service

Team Leadership

Communication Skills

Multitasking

Zendesk

Salesforce

Sales

Accomplishments

Nominated Support Coach of the Month

Nominated Highlighted Lead of the Month

Most calls taken on the Month

Second best Salesperson of the month companywide.


Languages

Spanish
Native language
English
Proficient
C2

Timeline

Support Lead

Cloudbeds
05.2022 - Current

Senior Support Specialist

Cloudbeds
11.2021 - 04.2022

Support Consultant

Cloudbeds
05.2019 - 11.2021

English Teacher

Grace Institute
10.2017 - 12.2018

Commercial Advisor

Renault
03.2016 - 10.2017

Independent Contractor

PSA
01.2008 - 02.2018

J.D. - Education

ISPC

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Jonatan Sinigalle