Jonathan Kulik
Cabot
Summary
I am a motivated IT professional with 8-years background in technology. I always stay committed to providing efficient, courteous and professional service as a network/IT engineer. My passion for IT is unmatched and I am always driven to learn more, be better, and achieve the highest standards possible.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Engineer Team Lead
NCR
11.2022
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Senior Field Service Engineer
NCR
12.2023 - Current
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.
- Conducted extensive product testing prior to deployment, ensuring optimal performance upon installation at client sites.
- Led training initiatives on new technology implementations, empowering clients to fully utilize advanced features effectively.
- Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
Field Engineer II
NCR
01.2020 - 11.2022
- Skilled in technical products: peripherals, large system printers, plotters, communications equipment, and networks
- Maintained Cisco Routers, and Switches including updating config files, restoring/backing up operating systems, as well as component replacement in both routers and switches
- Oversees hardware maintenance, installation, network management, multi-vendor maintenance, and software support, performing maintenance repair and system overhauls
- Responds to customer installation, maintenance, and service calls servicing electromechanical equipment like ATMs and self-checkout systems within an assigned N/A
- Responsible for updating BIOS, drivers, updating software, and rolling back drivers as needed
- Experience in Linux, Windows Enterprise Experience, Symantec, BOMGAR, ETEp2p, remote access encryption, and ESmobility ticketing software
Helpdesk Technician
JMS
02.2017 - 08.2018
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Streamlined project workflow by creating standardized templates and libraries for recurring design elements.
- Provided cost-saving solutions through innovative design modifications, reducing material usage and labor costs.
- Effectively communicated with clients throughout the design process, ensuring their vision was accurately represented in final drafts.
Talent
Half Yard Productions
01.2016 - 01.2017
- Worked in front of a camera as an actor/ talent for a history channel show called 'Iron and Fire'
- Assisted lead camera operators when necessary on a range of tasks
- Assisted in the scheduling of shoots and location arrangements.
- Maximized productivity by prioritizing tasks and delegating responsibilities to other team members.
- Ensured timely completion of projects with effective collaboration and communication among team members.
Telecommunications Specialist
US Army
04.2011 - 01.2016
- Team lead and squad leader to a team of 12 soldiers responsible for making sure every team member was fully equipped to ensure mission success and capability
- Completed multiple Army Advanced Leadership courses with a focus on leading teams in high-pressure environments with extreme efficiency
- Responsible for the documentation and processing of classified information
- Responsible for driving cohesion and improvement between Intelligence and Counter-Intelligence groups to improve communication
- Maintained, Installed, and operated multiple models of radio, satellite, and VOIP communication systems
- Operated and ran the units Radio room to include SN tracking, radio encrypting, and training users.
- SECURITY CLEARANCE
- Unit encryption key holder
Education
Some College (No Degree) - Information Technology
Arkansas State University
State University, ARHigh School Diploma -
Trinity Academy
Bradford, AR05.2011
Skills
Remote Support
Client Relationship Building
Customer Support
Network configuration
Calibration
Software Installation
Problem-solving aptitude
End-User Training
Project Scheduling
Procedural documentation
Field data collection
Project Management
Installations
Rack and stacking
Certification
CIENA Fiber specialist/ Node installer
Ciena Installation
Ciena Waveshare AI
Cisco RTS 100-490
Cisco UCS 010-151
Key Management
Lan Cabling
Project Leadership
Network Fundamentals
Nutanix (multiple models)
Veritas (multiple models)
Veritas Data Center installer TIGER
NVIDIA Mellanox Networking
Active Directory & Group Policy
Project Management Fundamentals
Timeline
Senior Field Service Engineer
NCR
12.2023 - Current
Field Engineer Team Lead
NCR
11.2022
Field Engineer II
NCR
01.2020 - 11.2022
Helpdesk Technician
JMS
02.2017 - 08.2018
Talent
Half Yard Productions
01.2016 - 01.2017
Telecommunications Specialist
US Army
04.2011 - 01.2016
High School Diploma -
Trinity Academy
Some College (No Degree) - Information Technology
Arkansas State University
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