Jonathan Wisdom
Lavaca,AR
Summary
Dynamic Team Manager with an extensive background in insurance claims and management, recognized for leading diverse teams to achieve project goals through strategic planning and effective communication. Proven expertise in conflict resolution and performance optimization fosters a collaborative environment that drives results. Committed to leveraging industry knowledge to enhance team productivity and streamline processes, ensuring the highest standards of service delivery. Passionate about mentoring team members and cultivating a culture of continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Manager - Insurance Adjuster
CNC Catastrophe, Inc.
Mobile, AL
02.2020 - Current
- Led team in achieving operational goals and improving service delivery standards.
- Developed training programs to enhance staff skills and performance consistency.
- Analyzed performance metrics to drive strategic decision-making and resource allocation.
- Facilitated cross-functional collaboration to streamline operations and enhance productivity.
- Conducted regular performance reviews, providing constructive feedback for continuous improvement.
- Led employee relations through effective communication, coaching, training, and development.
Insurance Adjuster- Trainer
Alacrity Solutions, Inc.
Hammond, LA
04.2017 - Current
- Field trainer from March 2022 until December 31, 2022.
- Evaluated insurance claims to determine coverage and liability for various incidents.
- Conducted thorough investigations, gathering evidence and documentation to support claims decisions.
- Handled day to day training in the field with new adjusters as well as Training Via Teams and Skype.
- AVM Associate Vendor manager from January 1, 2023, until April 2, 2024.
- Managed a team of adjusters working claims across the country.
- Handled escalated issues from insured, agents and public adjusters.
- Reviewed claim to ensure quality of file.
- Granted authority to pay claim.
Skills
- Policy interpretation
- Damage assessment
- Claims investigation
- Reserves recommendations
- Xactimate
- Caseload management
- Policy investigations
- Legal compliance
- Settlement negotiation
- Attention to detail
- Problem-solving
- Decision-making
Certification
State Farm Property
State Farm Auto
Florida Citizens
Estimatics
Timeline
Team Manager - Insurance Adjuster
CNC Catastrophe, Inc.
02.2020 - Current
Insurance Adjuster- Trainer
Alacrity Solutions, Inc.
04.2017 - Current