Jordan Goss
Little Rock
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, starting right here at Camp Taco. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Adept at multitasking in fast-paced environments while maintaining high standards of service and food presentation. Knowledgeable in menu items as well as bar items.
Overview
6
6
years of professional experience
Work History
Server
Big Orange
Little Rock, AR
04.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Delivered food and beverages accurately while maintaining high standards of presentation.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols, fostering team efficiency.
- Adapted quickly to changing customer needs and restaurant demands, ensuring smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Brewer
Lost 40 Brewing
Little Rock, AR
06.2022 - 06.2026
- Operated brewing equipment to produce high-quality craft beer consistently.
- Monitored fermentation processes to ensure optimal flavor and quality standards.
- Conducted regular quality control tests and recorded results for compliance.
- Assisted in inventory management, including raw materials and finished products.
- Collaborated with team to maintain cleanliness and safety in production area.
- Supported recipe development by experimenting with ingredient combinations for unique flavors.
- Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
Server/Host
Camp Taco
Little Rock, AR
10.2020 - 12.2022
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Efficiently managed order taking and delivery, maintaining accuracy in food and beverage requests.
- Collaborated with kitchen staff to streamline service during peak hours, enhancing operational efficiency.
- Assisted in training new team members on menu items and service standards to ensure consistency.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Science
Hopkinsville Community College
Hopkinsville05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Sales techniques
- Performance improvement
- Allergy awareness
- Knowledge of Beer and Alcohol
Timeline
Server
Big Orange
04.2025 - Current
Brewer
Lost 40 Brewing
06.2022 - 06.2026
Server/Host
Camp Taco
10.2020 - 12.2022
Associate of Science - Science
Hopkinsville Community College