Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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JORGE ESPINOZA

Buenos Aires

Summary

Experienced Product Manager in the IT sector with a thriving career in a demanding business environment. Always focused on staying at the cutting edge by continuously seeking knowledge about the latest technologies, processes, and work methodologies. Passionate about pursuing new challenges to apply and strengthen accumulated experience, promoting personal and professional growth.

Overview

16
16
years of professional experience

Work History

Web / Mobile Developer

Freelance
01.2017 - Current
  • Web page creation.
  • Hybrid mobile applications.
  • Coding in HTML, CSS, JavaScript, Python, Wordpress

Product Manager

ZKteco Argentina
03.2023 - 11.2024
  • I successfully managed the Time Attendance business unit, overseeing the innovative solutions Biotime 9, BiotimePro and BiotimeCloud, strengthening the brand's presence in the market
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.

IT Coordinator

ZKteco Argentina
11.2019 - 03.2023
  • Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.

ATM Specialist

IBM Argentina
03.2016 - 10.2017
  • Participated in cross-functional teams to address complex issues impacting multiple areas of the organization.
  • Collaborated with team members to optimize workflow and ensure efficient customer service.
  • Error detection
    Software and hardware repair
    Unit installation
    Equipment roll back

Focal Point On Site

IBM Argentina/WPP Publicis Groupe
01.2014 - 03.2016
  • Established open lines of communication between all parties involved in projects, promoting collaboration and timely decision-making processes.
  • Contributed strategic input during planning stages of projects, incorporating industry best practices for successful outcomes overall.
  • Reference in the 24 companies of the group.
  • Software and hardware support for end users.
  • Supplier budget management.
  • Problem resolution.
  • Management of training of new employees.
  • Management reports.

IBM Global Account Support

IBM Argentina
01.2009 - 01.2012
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

Education

Bachelor of Information Technology Management - Management Information Systems

UADE
Argentina, Argentina
12-2027

Product Manager - Product

Educación IT
Buenos Aires, CABA
11-2024

Testing QA - Quality Assurance

Educación IT
Buenos Aires, CABA
01.2023

Mobile Debeloper - Mobile Development

ComIT
Buenos Aires, Vicente Lopez
01.2018

Skills

  • HTML
  • CSS
  • JavaScript
  • Python
  • JMeter
  • Jira Software
  • APACHE
  • Firebase
  • MySQL
  • Teamwork
  • Empathy
  • Self-criticism
  • Accountability
  • Customer relationship management (CRM)
  • Orientation and training
  • Retail operations
  • Consulting
  • Team motivation
  • Team leadership
  • Customer service
  • Product lifecycle management
  • Product roadmaps
  • Data-driven decision-making
  • Product backlog management

Languages

Spanish
Proficient
C2
English
Upper intermediate
B2
Portuguese
Elementary
A2

Timeline

Product Manager

ZKteco Argentina
03.2023 - 11.2024

IT Coordinator

ZKteco Argentina
11.2019 - 03.2023

Web / Mobile Developer

Freelance
01.2017 - Current

ATM Specialist

IBM Argentina
03.2016 - 10.2017

Focal Point On Site

IBM Argentina/WPP Publicis Groupe
01.2014 - 03.2016

IBM Global Account Support

IBM Argentina
01.2009 - 01.2012

Bachelor of Information Technology Management - Management Information Systems

UADE

Product Manager - Product

Educación IT

Testing QA - Quality Assurance

Educación IT

Mobile Debeloper - Mobile Development

ComIT

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JORGE ESPINOZA