Jorge Zambrano
Alexander
Summary
Expert in employee motivation and customer service, driving success and productivity across teams.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Arkscaping
07.2024 - 12.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate
Amazon
11.2022 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Customer Service Representative
La Michoacana Meat Market
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Department Supervisor
Universidad Vasco De Quiroga A.C
09.2014 - 06.2021
- Organize, plan and direct activities aimed at achieving the institutional mission of the University Vasco of Quiroga A.C., through the Department of Pastoral.
Education
BBA - Business Administration
Instituto Tecnologico De La Piedad
Michoacan, Mex07-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Conflict resolution
- Project planning
- Public speaking
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Arkscaping
07.2024 - 12.2024
Associate
Amazon
11.2022 - 07.2024
Customer Service Representative
La Michoacana Meat Market
10.2021 - 04.2022
Department Supervisor
Universidad Vasco De Quiroga A.C
09.2014 - 06.2021
BBA - Business Administration
Instituto Tecnologico De La Piedad
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