Jose Cordero
Flight Attendant
Panama
Summary
Accomplished Flight Attendant offering 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Copa Airlines
01.2016 - Current
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Customer Service Representative
Alorica
06.2020 - 08.2021
Customer service agent for various companies such as Metro PCs, Best Buy, among others.
Call Center Representative
Alorica
06.2013 - 05.2015
Call Center Customer service agent for Copa Airlines.
Education
Bachelor of Science - Software Engineer
UIP
Panamá 05.2001 -
Bachelor of Arts - Publicity, Marketing And Graphic Design
Universidad Latina De Panamá
Panamá 05.2001 -
High School Diploma -
Jamaica College
Kingston Jamaica 05.2001 -
Skills
Customer Service
Flight safety
First Aid
Public Speaking
Multilingual Skills
Issue Resolution
Languages
Spanish, English
Native language
Portuguese
Elementary
A2
Interests
Flying
Photography
Design
Timeline
Customer Service Representative
Alorica
06.2020 - 08.2021
Flight Attendant
Copa Airlines
01.2016 - Current
Call Center Representative
Alorica
06.2013 - 05.2015
Bachelor of Science - Software Engineer
UIP
05.2001 -
Bachelor of Arts - Publicity, Marketing And Graphic Design
Universidad Latina De Panamá
05.2001 -
High School Diploma -
Jamaica College
05.2001 -
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