Jose Cruz
Batesville
Summary
With a proven track record at Toyota Plasticon, I excel in enhancing product quality and operational efficiency through expert quality control and critical thinking. My leadership in implementing inspection protocols and mentoring teams has significantly boosted productivity and customer satisfaction, embodying a commitment to excellence and continuous improvement.I can also read write and speak both English and Spanish.
Overview
24
24
years of professional experience
Work History
Quality Control Inspector
OMP
02.2024 - 08.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Increased customer trust by ensuring all product batches met stringent quality criteria before release.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Followed safety protocols while handling hazardous materials.
- Weighed products prior to shipment to confirm accuracy.
- Assisted in developing inspection and testing protocols.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Provided technical support to production personnel.
Leader
Townsend
01.2003 - 02.2005
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Increased customer trust by ensuring all product batches met stringent quality criteria before release.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Followed safety protocols while handling hazardous materials.
- Weighed products prior to shipment to confirm accuracy.
- Assisted in developing inspection and testing protocols.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Provided technical support to production personnel.
Supervisor
Toyota Plasticon
02.2001 - 12.2002
- Increased customer satisfaction with streamlined service procedures.
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Coordinated cross-functional projects to achieve organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma - Mechanic
Corner Stone Christian School
Townsend, GA01.2014
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Defect identification
- Inspection documentation
- Inspections and reviews
- Quality processes
- Quality control planning
- Inspection procedures
- Materials testing
- Packaging inspection
- Quality management
- Safety procedures
- Production experience
- Measurement techniques
- Training and mentorship
- Surface inspection
- Recordkeeping
- Inspection protocols
- Reporting and analysis
- Equipment calibration
- Safety protocols
- Test equipment operation
- Process validation
- Employee supervision
- Sampling procedures
- Audit coordination
- Process improvement
- Process evaluation
- Sampling methods
- Blueprint interpretation
- Blueprint reading
- Specifications reading
- Production expertise
- Issue escalation
- Sampling protocols
- Raw materials testing
- Fabrication inspection
- Material testing
- Attention to detail
- Critical thinking
- Quantity verification
- Documentation and recordkeeping
- Sample testing
- Inspection and testing reports
- Defect removal
- Item sorting
- Decision-making
- Raw materials inspection and testing
- Packaging and shipping support
- Corrective action recommendations
- Product tests
- Safety education
- Product testing
- Performance monitoring
- Equipment operation
- Mathematical calculation
- Good manufacturing practices
- Rejected materials disposal
- Operations monitoring
- Color comparison
- Product classification
- Invoice verification
- Sample collection
- Project management
- Overhead crane operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
OMP
02.2024 - 08.2024
Leader
Townsend
01.2003 - 02.2005
Supervisor
Toyota Plasticon
02.2001 - 12.2002
High School Diploma - Mechanic
Corner Stone Christian School
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