Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Languages
Timeline
Generic

Jose Portal Chicas

Bentonville

Summary

Recall Technician with extensive experience in factory-certified automotive repairs and recall services, specializing in complex airbag replacements. Demonstrates strong diagnostic skills and a commitment to high-quality repairs that ensure vehicle safety. Expertise in scheduling, service logistics, and workflow optimization to enhance customer satisfaction. Known for reliability, meticulous attention to detail, and effective communication with customers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mobile Recall Technician

Technician
304 S Linclon St
11.2024 - Current
  • Delivered factory-certified automotive recall services directly to customers nationwide.
  • Executed complex Takata airbag replacements through on-site repairs at homes or workplaces.
  • Operated a fully equipped service van to perform high-quality repairs per dealership standards.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety protocols diligently while executing technical tasks and routine duties.
  • Collaborated with team members to enhance workflow efficiency and service delivery.
  • Managed quality control processes to uphold customer satisfaction and service excellence.
  • Demonstrated problem-solving skills and adaptability while providing exceptional customer care.

Certified Nursing Assistant/Front Office Administrator

UCLA Health
08.2016 - 10.2024
  • Assist patients in the unit in a timely and efficient manner.
  • Assist nurses with moving patients, help patients with mobility needs, check vital signs, and manage front desk duties such as scheduling, order supplies/equipments, and answer calls.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.

Sr. Custodian Lead

UCLA Health
09.2015 - 07.2016
  • Cleaned assigned areas, patient rooms, nursing station, ancillary rooms, exam rooms, procedure rooms, conference rooms, offices, hallways, corridor, public areas, etc
  • As well as operate vacuum cleaners, buffers, wall washing, shampoo machines and floor machines
  • Sweep, strip and wax floors
  • Complete isolation room cleaning.
  • Promoted teamwork among custodial staff through regular meetings focused on collaboration, problem-solving, and goal-setting initiatives.
  • Assisted in training new custodians, helping them understand company policies and learn best practices for maintaining facilities.

Car Detail Supervisor

Mercedes Benz in Encino
02.2013 - 09.2015
  • Oversee day to day activities in establishments where car washing and polishing service are provided
  • Responsibilities listed on a Car Wash Manager resume sample are supervising the staff, giving quotes to customers, solving customer complaints, and maintaining supplies.
  • Maintained detailed records of completed jobs as well as any necessary follow-up actions or additional services required by customers.
  • Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
  • Managed a team of detailers, fostering a positive working environment and high-quality results.
  • Trained new employees in proper detailing procedures, ensuring consistent quality across the team.
  • Enhanced customer satisfaction by meticulously inspecting and correcting completed work.

Quick Lube Technician

Robertson Honda
04.2011 - 02.2013
  • Reported to the Supervisor, with responsibility for the maintenance of customer's vehicles
  • Such duties are; oil changes, tire rotations, tire replacements, alignments, brake replacement, transmission fluid replacement, and preparing new vehicles.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Kept shop areas neat, clean, and free of safety hazards.

Set Dresser

Mar Production
06.2010 - 03.2011
  • Arranging objects on film sets, decorating scenes, helped in moving equipment, and anything else that needed my assistance.
  • Sourced required props and materials to dress sets for commercials productions.
  • Implemented safety precautions during set construction and dismantling processes, reducing the risk of accidents or injuries.

Education

Trade School - Electrician

UEI College - Reseda, CA
Reseda, CA
04.2024

Trade School - Nursing Assistance

Saint Jude Nursing Assistance
Van Nuys, CA
01.2016

Ulysses S. Grant High School
Valley Village, CA
01.2009

Los Angeles Valley College
Valley Village, CA

Skills

  • Customer Service
  • Personalized Patient Care
  • Charting Skills
  • Microsoft Office
  • Written and Oral communication skills
  • Operations Management
  • Complex Problem-Solving
  • Reliable team player
  • Direct Patient Care
  • Employee Motivation
  • Staff Management
  • Goal-Oriented
  • Customer relationship management
  • Attention to detail
  • Appointment scheduling
  • Travel reservations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Certified Nursing Assistant License, 2024
  • CPR, 2024

Languages

4,5

References

Available upon request

Languages

Spanish
Professional

Timeline

Mobile Recall Technician

Technician
11.2024 - Current

Certified Nursing Assistant/Front Office Administrator

UCLA Health
08.2016 - 10.2024

Sr. Custodian Lead

UCLA Health
09.2015 - 07.2016

Car Detail Supervisor

Mercedes Benz in Encino
02.2013 - 09.2015

Quick Lube Technician

Robertson Honda
04.2011 - 02.2013

Set Dresser

Mar Production
06.2010 - 03.2011

Trade School - Electrician

UEI College - Reseda, CA

Trade School - Nursing Assistance

Saint Jude Nursing Assistance

Ulysses S. Grant High School

Los Angeles Valley College

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Jose Portal Chicas