Jose Rodriguez
Springdale
Summary
Dynamic professional with a proven track record at Black Hills Energy, excelling in customer service and conflict resolution. Known for a friendly demeanor and strong problem-solving skills, I effectively managed high-stress situations, enhancing customer loyalty. My ability to collaborate and multitask has consistently contributed to team success and operational efficiency.
Overview
21
21
years of professional experience
Work History
FRA
Black Hills Energy
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Black Hills Energy
04.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auto Sales Consultant
Machado Auto Sales
06.2005 - 04.2021
- Optimized inventory management by regularly monitoring stock levels and collaborating with purchasing teams on replenishment strategies.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
- Contributed to team success by sharing insights and best practices during regular sales meetings and training sessions.
Body Shop Parts Manager
Right Color Inc
06.2004 - 04.2021
- Supported increased productivity by maintaining an organized workspace within the body shop''s parts department.
- Reduced order fulfillment time for body shop repairs with prompt and accurate parts procurement.
- Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
- Collaborated with suppliers to secure competitive pricing, resulting in cost savings for the body shop.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
FRA
Black Hills Energy
05.2023 - Current
Customer Service Representative
Black Hills Energy
04.2021 - 05.2023
Auto Sales Consultant
Machado Auto Sales
06.2005 - 04.2021
Body Shop Parts Manager
Right Color Inc
06.2004 - 04.2021
High School Diploma -
Sylmar High School
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