Josefina Bazterrica

Secretaría de Comunicación

• Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
• Planned, designed, and scheduled phases for massive campaigns.
• Coordinated daily activity and flow of projects through multiple departments to verify on-time campaigns.
• Worked with team of 6 professionals focused on meeting communication campaigns needs.
• Serving as the primary point of contact for clients on campaign performance, reporting, and troubleshooting.

Secretaría de Comunicación

• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Assist team coordinator in developing compelling media plans that achieve KPIs.
• Anticipated clients' needs by staying in touch on regular basis.

Subsecretaría de Gestión Comunal

• Evaluated employee performance, coached and trained 12 team members, increasing quality of work and employee motivation.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Closely monitoring and evaluating campaign performance and proactively identifying opportunities to optimize towards client KPIs
• Develop a content plan and execute the content calendar for short- and long-term content goals.
• Supervise all social media channels.

• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Keep clients up to date on all projects and discuss issues with them
• Ensure all client requests are met in a timely and service-oriented manner
• Keep all agency departments informed on client/account developments

• Developed campaigns to increase public awareness of company and engage customers.
• Prepared social media posts and videos with eye for viral content strategies.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends.
• Helped with photo and video production.

• Cultivated relationships through focused effort on customer's unique needs and finding best solutions.
• Kept detailed records of daily activities through online customer database.
• Developed, maintained and utilized diverse client base.

• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Met with media and press personnel to schedule interviews and issue company statements.
• Supported public relations managers with writing, researching and preparation of materials
• Monitored media coverage and produced detailed reports to analyze impact of PR efforts.