Joseph Aguilar
Hot Springs Village,AR
Summary
With almost 20 years of experience in service operations, team leadership, and customer satisfaction, this dynamic and heavy-duty trucking professional has consistently demonstrated the ability to drive operational excellence, optimize processes, and enhance team performance. This professional has a proven track record in successfully opening new shop locations, training staff, and implementing dealer management systems. They have a strong background in workflow management, inventory control, and maximizing uptime for customers, consistently delivering exceptional results. Additionally, this professional possesses strong skills in controlling budgets and managing semi-fixed expenses to improve financial outcomes.
Overview
19
19
years of professional experience
Work History
Service Manager
Doggett Freightliner
North Little Rock, AR
01.2023 - Current
- Oversee service department operations to ensure timely and high-quality repairs
- Lead and mentor a team of service technicians, building morale and fostering a positive team dynamic
- Met with customers to discuss service needs and develop effective and practical solutions. Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs
- Optimize workflow, improve customer uptime, and implement customer satisfaction initiatives. Analyzed service metrics from DTNA to identify areas of improvement and continuously improve
- Control the service department's budget and manage semi-fixed expenses, ensuring alignment with company financial goals and maximizing resource utilization
Sales Account Manager
Doggett Freightliner
North Little Rock, AR
07.2021 - 01.2023
- Identify and engage potential customers, including fleet companies, Municipalities, and independent owners
- Built and maintained strong customer relationships, identifying client needs, and presented tailored vehicle solutions
- Assist clients in selecting appropriate configurations, including chassis options, sleepers, and powertrain combinations
- Provide detailed information on OEM models, engines, transmissions, and fuel efficiency
- Handled highest volume account in utility sector, generating more than eleven million in revenue annually.
Customer Experience Manager
Doggett Freightliner
San Antonio, TX
03.2019 - 07.2021
- Worked as liaison between customer and dealership in all aspects of out of service event. Improved customer satisfaction by swiftly addressing escalated issues and ensuring timely service delivery
- Worked closely with sales, service, and parts departments to deliver exceptional Freightliner ownership experience.
Area Sales Manager
Overhead Door Pros
Dallas/Forth Worth, TX
11.2018 - 03.2019
- Directed regional sales operations, consistently exceeding sales targets by applying effective leadership and customer-focused strategies
Service Manager
CRST International
02.2018 - 11.2018
- Coordinated closely with other departments to optimize scheduling of vehicle maintenance during low-demand periods, minimizing disruptions to operations
- Oversee comprehensive record-keeping system for documenting service histories, ensuring accurate tracking of vehicle maintenance
- Enhanced fleet efficiency by implementing preventive maintenance programs and optimizing resource allocation
Shop Supervisor
Premier Truck Group
11.2010 - 02.2018
- Supervised technicians and coordinated workloads to maintain clean, safe, and efficient workshop environment
- Contributed to achieving Elite Support Certification by improving customer service and shop operations
Service Technician
J.B. Hunt Transport, Inc.
07.2007 - 10.2010
- Diagnosed and repaired heavy-duty trucks and fleets, minimizing downtime and ensuring quick turnaround
- Communicated repair updates to drivers and fleet managers effectively
Service Technician
Central Refrigerated Service, Inc.
Irving, TX
08.2006 - 07.2007
- Conducted diagnostics and repairs on various vehicles, ensuring minimal downtime and optimal fleet performance
Education
Certificate - Medium/Heavy Vehicle and Truck Technology
Lincoln Technical Institute
Grand Prairie, TX01.2005
High School Diploma -
Duncanville High School
Duncanville, TX01.2003
Skills
- Leadership & Team Building
- Customer Satisfaction
- Conflict Resolution
- Process Optimization
- Fleet Management
- Inventory Control
- Dealer Management Systems
- Budget & Expense Control
- Problem-solving
- Multitasking and organization
- Positive attitude
- Data analytics
Timeline
Service Manager
Doggett Freightliner
01.2023 - Current
Sales Account Manager
Doggett Freightliner
07.2021 - 01.2023
Customer Experience Manager
Doggett Freightliner
03.2019 - 07.2021
Area Sales Manager
Overhead Door Pros
11.2018 - 03.2019
Service Manager
CRST International
02.2018 - 11.2018
Shop Supervisor
Premier Truck Group
11.2010 - 02.2018
Service Technician
J.B. Hunt Transport, Inc.
07.2007 - 10.2010
Service Technician
Central Refrigerated Service, Inc.
08.2006 - 07.2007
High School Diploma -
Duncanville High School
Certificate - Medium/Heavy Vehicle and Truck Technology
Lincoln Technical Institute
Similar Profiles
Lindsie RossLindsie Ross
Inventory Control at Doggett FreightlinerInventory Control at Doggett Freightliner
Priscilla GamaPriscilla Gama
Service Office Manager at Doggett FreightlinerService Office Manager at Doggett Freightliner
MASON SHRUMMASON SHRUM
Mobile Diesel Mechanic at Doggett Freightliner Of South TexasMobile Diesel Mechanic at Doggett Freightliner Of South Texas