JOSEPH MASON III
LITTLE ROCK
Summary
Dynamic and results-driven professional with strong leadership skills and a commitment to customer service excellence, honed as a Lead Valet Attendant at Parking Management Company. Proven ability to enhance guest experiences through effective problem-solving and vehicle safety practices, fostering loyalty and satisfaction among clients.
Overview
3
3
years of professional experience
Work History
Lead Valet Attendant
Parking Management Company
10.2024 - Current
- Maintained accurate records of parked vehicles, ensuring timely retrieval upon guests'' departure from the establishment.
- Conducted routine maintenance checks on vehicles as needed to prevent potential damage or mishaps.
- Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills.
- Collaborated with hotel management to develop strategies for improving overall guest experience at the property.
- Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
- Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
- Developed strong relationships with repeat customers through attentive service and personalized interactions.
- Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
- Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
Shift Leader Manager
Taco Bell
01.2023 - 03.2025
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
- Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
Server Trainer
Andover Healthcare and Retirement
02.2022 - 03.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Education
High School Diploma -
GRADUATE ARKANSAS
LITTLE ROCK, AR 7220905-2025
Skills
- Punctuality
- Flexibility
- Tactfulness
- Parking efficiency
- Strong leadership
- Vehicle safety
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Attention to detail
- Multitasking and organization
- Vehicle parking and retrieval
- Customer service excellence
- Customer service and support
- Verbal and written communication
Timeline
Lead Valet Attendant
Parking Management Company
10.2024 - Current
Shift Leader Manager
Taco Bell
01.2023 - 03.2025
Server Trainer
Andover Healthcare and Retirement
02.2022 - 03.2023
High School Diploma -
GRADUATE ARKANSAS
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