Joseph Mills
Fayetteville
Summary
Performance-driven professional with expertise in logistics, account management, and customer relations. Proven track record of exceeding revenue goals, strengthening client partnerships, and solving complex challenges with creative, data-driven strategies. Recognized for delivering measurable results, building trust, and driving sustainable growth. Eager to bring problem solving ability and a commitment to continuous learning and growth to a forward-thinking company such as Walmart.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator/Account Manager
PAM Transport
05.2022 - Current
- Grew and managed a diverse client portfolio, generating $9.5M+ in revenue, while optimizing service levels and operational efficiency.
- Analyze volume patterns, customer demand trends, and historical data to make strategic decisions that improved account performance.
- Collaborate with internal operations, planning teams, and external partners to ensure timely execution.
- Built ans strengthened long-term client relationships, leading to sustained business growth.
Customer Service Technician
Burton Pools and Spas
04.2019 - 10.2021
- Led a team of technicians team, coordinated schedules, and managed inventory to ensure service readiness.
- Acted as primary point of contact for escalations, resolving issues quickly and operational planning.
- Conducted needs assessments and recommended product solutions.
Customer Service Representative
UA Campus Bookstore
08.2018 - 12.2018
- Assisted students in purchasing course materials.
- Gained early experience in relationship-driven sales and retail operations.
Education
BSA - Agriculture Business, Agri Management & Marketing, Agriculture Systems Tech Mgmt
University of Arkansas
Fayetteville05.2022
Skills
- Problem-solving and creative thinking
- Relationship building
- Territory and account growth
- Data driven decision making
- Strong communication skills
- Cross-functional team collaboration
Timeline
Logistics Coordinator/Account Manager
PAM Transport
05.2022 - Current
Customer Service Technician
Burton Pools and Spas
04.2019 - 10.2021
Customer Service Representative
UA Campus Bookstore
08.2018 - 12.2018
BSA - Agriculture Business, Agri Management & Marketing, Agriculture Systems Tech Mgmt
University of Arkansas
ADDITIONAL SKILLS
- Proficient in Microsoft Suite and Apple platforms.
- Strong negotiation and persuasion skills.
- Data analysis and problem solving.