Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JOSHUA HOLES

JOSHUA HOLES

Bentonville

Summary

Results-driven Manager, Asset Protection with a proven track record in shrink analysis, financial recoveries, and operational risk mitigation. Spearheaded $6,129,060.91 in recoveries through meticulous data extrapolation, identifying systemic shrink trends and executing solutions at scale. Adept at leveraging SQL-driven insights to enhance investigative strategies and streamline research performance. Strong collaborator, working cross-functionally with finance, merchant, and operational teams to resolve shrink concerns and improve P&L profitability. Committed to driving operational excellence through analytical precision and strategic problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Asset Protection

Wal-Mart Home Office
02.2025 - Current
  • Conducted enterprise-wide shrink analysis, identifying systemic trends and leveraging SQL-driven insights to drive strategic resolutions.
  • Recovered $6,129,060.91 through meticulous data extrapolation, pinpointing individual ticket anomalies and scaling solutions to broader shrink concerns.
  • Collaborated with finance, merchant, and operational teams to resolve shrink opportunities, strengthening profitability and improving store P&L performance.
  • Expanded SQL expertise to enhance data-driven research, executing advanced queries to streamline investigations and optimize shrink mitigation efforts.

Asset Protection Operations Coach

Walmart
12.2019 - Current
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Implemented data-driven shrink solutions that significantly improved store profitability, reducing shrink to 0.18% ($147,888), achieving a Top 15 Shrink result company-wide.
  • Leveraged IRR drilldown to analyze Book vs. SKU departments, identifying and addressing $150k in opportunities in collaboration with the AP Research Team.
  • Managed complex projects, ensuring timely completion within budget constraints.
  • Led regional training classes on IRR, enhancing overall regional shrink performance.
  • Selected to support high-opportunity stores in the region, identifying and resolving Book vs. SKU issues through targeted store audits.
  • Transformed underperforming teams into top performers by diagnosing issues affecting morale or productivity, then implementing appropriate solutions.
  • Evaluated risks associated with new initiatives, effectively managing resources to minimize potential losses while maximizing returns on investment.
  • Boosted team productivity with effective communication strategies and regular safety meetings.

Co Manager

Walmart
02.2019 - 12.2019
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Rebuilt the fresh operations team from the ground up, implementing best practices to enhance fresh standards. This led to improved turnover, morale, and double-digit comps across the board.

Assistant Manager

Walmart
03.2018 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Co-Manager

Walmart
01.2015 - 03.2018
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

Education

Meadville Area Senior High
Meadville, PA

Skills

  • Operational excellence
  • Business process improvement
  • Cross-functional team coordination
  • Production scheduling
  • Business analysis
  • Teamwork and collaboration
  • MS Office Suite
  • Advanced Excel
  • Fraud detection
  • Cash Handling
  • CCTV: Verint
  • Emergency Response
  • Training and development
  • Risk Mitigation
  • Safety & compliance
  • SQL Manipulation

Certification

Interview and Interrogation Techniques: Wicklander- Zulawski & Associate (2020)

Timeline

Manager, Asset Protection

Wal-Mart Home Office
02.2025 - Current

Asset Protection Operations Coach

Walmart
12.2019 - Current

Co Manager

Walmart
02.2019 - 12.2019

Assistant Manager

Walmart
03.2018 - 02.2019

Co-Manager

Walmart
01.2015 - 03.2018

Meadville Area Senior High

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