Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSHUA PULVER

Jonesboro

Summary

At Walmart, I spearheaded stocking and service teams, enhancing efficiency and customer satisfaction through innovative restocking methods and resolving service issues swiftly. My expertise in stock rotation and exceptional problem-solving skills led to significant improvements in inventory management and customer relations, making me a dependable leader focused on achieving and exceeding business goals.

Organized and reliable stocking professional with strong focus on team collaboration and achieving results. Skilled in inventory management, product placement, and ensuring optimal stock levels. Consistently adaptable and dependable, delivering efficient solutions in dynamic environments. Known for excellent communication and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Stocking Lead

Walmart
06.2014 - 06.2024
  • Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
  • Acted as a liaison between stocking team members and management, effectively communicating any concerns or suggestions for improvement to relevant parties.
  • Increased efficiency of restocking procedures through implementation of standardized processes for handling overstock and damaged items.
  • Consistently met deadlines for completing stocking tasks before store opening hours to minimize disruption to customer shopping experiences.
  • Facilitated a positive work environment among stocking team members through clear communication, constructive feedback, and recognition of individual accomplishments.
  • Maximized sales potential by assisting in merchandising efforts, designing visually appealing displays that showcased products effectively.
  • Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.
  • Coordinated with other departments to ensure smooth transitions between shifts, maintaining accurate communication regarding product availability and placement changes.
  • Ensured compliance with safety regulations by training staff on proper lifting techniques and use of equipment such as pallet jacks and ladders.
  • Collaborated with team members to efficiently unload trucks and distribute products throughout the store.
  • Supported loss prevention initiatives by monitoring inventory levels, identifying potential theft risks, and reporting suspicious activity to management.
  • Improved inventory management by consistently organizing and replenishing stock in a timely manner.
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Trained stock team in merchandising, storage management and customer service.
  • Supervised stock crew associates in daily replenishment, storage management and merchandising.
  • Enforced strict rotation policies for optimal food safety and minimal spoilage.
  • Managed shipment receiving, processing and storage under tight timelines.
  • Coordinated assignments to keep workspaces clean and organized.
  • Kept work areas neat, clean and free from debris.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Service Manager

Walmart
04.2012 - 06.2014
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Education

No Degree - Science

Arkansas State University
Jonesboro, AR

GED -

Adult Education Center
Jonesboro, AR
06-1996

Skills

  • Stock rotation
  • Merchandising strategies
  • Warehouse safety
  • Stock organization
  • Workload prioritization
  • Cleaning techniques
  • Deadline oriented
  • Task delegation
  • Merchandise display
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Customer service
  • Problem-solving
  • Dependable and reliable
  • Attention to detail
  • Motivated team player
  • Effective communication
  • Customer relationships
  • Verbal and written communication
  • Stocking

Timeline

Stocking Lead

Walmart
06.2014 - 06.2024

Service Manager

Walmart
04.2012 - 06.2014

No Degree - Science

Arkansas State University

GED -

Adult Education Center

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JOSHUA PULVER