Joshua Stafford
Daniel
Alexander,AR
Summary
Dynamic Information Technology Specialist Instructor with the Army National Guard, adept at streamlining IT processes and enhancing cybersecurity measures. Proven ability to train end-users and manage helpdesk operations, leveraging excellent interpersonal skills and expertise in network administration to boost productivity and minimize downtime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Technology Specialist Instructor
Army National Gaurd
Little Rock, AR
08.2024 - Current
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Set up network profiles, security permissions and file sharing systems.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Trained end-users on new software applications, increasing productivity across departments.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Finish Trim Carpenter
Felland Brothers Construction
Little Rock, AR
12.2021 - 08.2024
- Assisted in training new team members on finish carpentry techniques, fostering a positive learning environment for professional development.
- Collaborated with architects and designers to create unique millwork designs that met client specifications and exceeded expectations.
- Adapted quickly to changing project requirements, making necessary adjustments in design and execution while maintaining quality standards.
- Increased client satisfaction by maintaining a clean and organized workspace while performing finish carpentry tasks.
Construction Foreman
Circle S Construction
Dewitt, AR
08.2012 - 08.2021
- Inspected work for compliance with applicable regulations and job specifications.
- Improved client satisfaction with consistent communication and updates on project status.
- Verified and submitted team timesheets.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
Education
Bachelor of Science - Cyber Security And Networking
DeVry University
Lisle06-2026
Skills
Software updates
IT troubleshooting
Hardware installations
Excellent interpersonal skills
LAN protocols
Network administration
Virtualization technologies
Root-cause analysis
Software installation
Dynamic Host Configuration Protocol
Network address translation
Certification
Cybersecurity
Timeline
Information Technology Specialist Instructor
Army National Gaurd
08.2024 - Current
Finish Trim Carpenter
Felland Brothers Construction
12.2021 - 08.2024
Construction Foreman
Circle S Construction
08.2012 - 08.2021
Bachelor of Science - Cyber Security And Networking
DeVry University