Joshua Eugene Belcourt
Beebe
Summary
Enthusiastic team player with a proven track record in customer service and utility locating. Skilled in identifying customer needs and providing knowledgeable support, fostering a collaborative environment to achieve organizational goals. Currently looking for a stable, full-time job, with the potential of becoming a career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Various Duties
The Loony Bin
Little Rock
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to enhance satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive interactions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Various Duties
Loony Bin Comedy Club
Little Rock
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Utility Locate Technician
CIG, INC.
Little Rock
03.2016 - 05.2020
- Conducted underground utility locates using electromagnetic detection tools.
- Interpreted blueprints and maps to identify utility lines accurately.
- Interpreted blueprints or drawings in order to accurately determine the location of existing utilities.
- Documented locate requests and results in a detailed reporting system.
- Trained new technicians on locating procedures and safety protocols.
- Inspected and maintained locating equipment for optimal performance.
- Assisted in resolving utility conflicts during project planning phases.
Education
High School Diploma -
Rison High School
Rison, AR05-2015
Skills
- Utility locating
- Blueprint interpretation
- Equipment maintenance
- Reporting accuracy
- Time management
- Task prioritization
- Problem solving
- Team collaboration
- Customer service
- Customer engagement
- Customer relations
- Effective communication
- Verbal communication
- Attention to detail
- Calm under pressure
- Creative solutions
- Critical thinking
- Dependable and responsible
- Basic math
- Microsoft Word
- Friendly, positive attitude
- Excellent communication
- Microsoft Word
Certification
- Forklift operator
Timeline
Various Duties
The Loony Bin
02.2025 - Current
Various Duties
Loony Bin Comedy Club
02.2025 - Current
Utility Locate Technician
CIG, INC.
03.2016 - 05.2020
High School Diploma -
Rison High School