Josiah Webster
Beebe
Summary
Dynamic professional with extensive experience at Windstream, excelling in troubleshooting and resolving complex technical issues. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in SDWAN and highly skilled at copper and fiber splicing, I thrive in collaborative environments, consistently delivering innovative solutions that improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Business Systems Technician II
Windstream
Little Rock
11.2024 - Current
- I integrated my skills from what I have learned in my time at Windstrean to rationalize and create solutions.
- I have a basic understanding of SDWAN, Firewalls and routers.
- Troubleshooted and resolved software and hardware issues for clients.
- Researched new technologies that could improve efficiency of existing systems.
- Maintained positive working relationship with fellow staff and management.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
CABLE TECH
Windstream Communications
Vilonia
08.2022 - 11.2024
- Install and repair special circuits for T1s, H4s, Hdsl and power pairs
- General knowledge of low voltage
- Installation of new cables aerial and buried
- Isolate and repair existing cable both aerial and buried
- Isolate and repair existing drops for customers.
- Certified and Skilled to operate test equipment via Volt meters, OTDR meters
- Certified and skilled to operate bucket truck, ladders, and gaffs
- Skilled at splicing variety of cables, twisted cooper cable, Fiber splicing(mechanical & Fusion)
- Expert knowledge of operating locate equipment
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CUSTOMER SERVICE TECH
Windstream Communications
Vilonia
06.2018 - 06.2024
- Install and repaired bonded dsl, fiber and fixed wireless services since June 2018
- Install or diagnose modem and router issues
- Certified in office suit phone systems, and have some business tech experience
- Basic knowledge of agrigators and metro nids
- Proficient in copper and fiber color codes
- Analytical thinker to resolve common and complex issues
CONSTRUCTION WORKER
Wingman Construction
Searcy
12.2016 - 05.2018
- General knowledge of construction for steel builds, fences, decks, houses
- Proficient and precise in using hand tools
Education
NONE - HEALTH SCIENCE
Arkansas State University
Beebe, Ar05.2015
HIGH SCHOOL DIPLOMA -
New Horizan Academy
Ward, Arkansas05.2013
Skills
- Business Systems Tech II
- Cable Tech
- Customer Service Tech II
- Construction Worker
References
- Billy Bob Breeden, current manager, I have known Billy Bob for about 6 months now. Good manager!
- Jason McGough, former local manager, I have known Jason for 3 years. We have worked well together in this past. He helped fine tune some of my skills in the Cable role. Good manager!
- Jimmy Goodwin, former local manager, Jimmy was the manager that hired me at windstream. Good manager!
- Clinton Caudle, Former Co-worker, I have known Clinton Caudle for 6 years and have worked alongside him within the company of Windstream., 05/01/05, 10/01/23
- Scott Johnson, Former Co-worker, I met Scott when I first arrived at Windstream, and he left for Ritter within a couple of weeks of me knowing him. Our paths have crossed a couple of times in the years and I have worked on his residential service in the past., 02/01/10, 07/01/18
Accomplishments
- In the summer and fall of 2023, I colaborated with other team members to Install, test and successfully complete a audit for 66 orders around the state of Arkansas. This achievement saved the company roughly $10,000,000. I was not the only one involved in this quest.
References
References available upon request.
Timeline
Business Systems Technician II
Windstream
11.2024 - Current
CABLE TECH
Windstream Communications
08.2022 - 11.2024
CUSTOMER SERVICE TECH
Windstream Communications
06.2018 - 06.2024
CONSTRUCTION WORKER
Wingman Construction
12.2016 - 05.2018
NONE - HEALTH SCIENCE
Arkansas State University
HIGH SCHOOL DIPLOMA -
New Horizan Academy
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