Joyce Campbell
Little Rock
Summary
Dynamic professional with a rich background in educational and archival roles, notably at the William J. Clinton Library and Museum. Excelled in digital archiving and policy development, demonstrating reliability and strong written communication. Proven track record in enhancing collection accessibility and engaging in community outreach, significantly contributing to organizational growth and learning advancement.
Recent graduate with foundational knowledge in teaching, research and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
25
25
years of professional experience
Work History
Archives Technician
Willliam J. Clinton Library and Museum
11.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Perform duties that assist in managing and delivering research services.
- Perform a variety of functions that support high-quality reference services in research areas.
- Provide input and feedback on reference needs and finding aids.
Teacher
Martin Luther King Elementary School
08.2021 - 06.2022
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Tax Service Representative
Department of Finance and Administration
10.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Scheduled appointment to resolve more complex issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 15 customers each day.
- Examines evidentiary records including tax returns, applications, forms, vouchers, records, and reports to verify accuracy, as well as compliance with laws and regulations.
- Assist in the completion of filing of tax returns, forms, contracts, and evidentiary records for taxpayers.
- Corrects tax returns, forms, and contracts for taxpayers.
- Perform other duties as assigned.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Teacher
Jacksonville North Pulaski High School
08.2019 - 05.2020
- Established and enforced rules for behavior and procedures for maintaining order among a class of 20 student's.
- Worked outside normal hours to be available to answer parent and student questions.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participate in workshops, trainings, and conferences to improve educational skills.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Interim Library Director
Philander Smith College
03.2012 - 12.2018
- Oversaw library staff and maintained ongoing training development program geared at educating personnel on library systems and equipment.
- Directed requests to appropriate maintenance personnel regarding physical improvement and upgrades necessary at all library facilities.
- Managed team of 10 (FT/PT/Students).
- Officially represented library at local meetings and town hall events to advocate for sponsorship opportunities.
- Researched and created new collections.
- Held meetings to assess future policies, procedures and long-range plans.
- Coordinated book signings, talks and dedications.
- Trained staff and wrote library manuals.
- Assisted customers with questions and requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Reference and Instruction Librarian/Digital Archivist
Philander Smith College D.W. Reynolds Library
04.2012 - 12.2013
- Assisted patrons in locating library materials and in use of library technologies.
- Enforced library and computer policies excluding food and drink.
- Reviewed queries regarding library fees posted against patron accounts and assisted patrons in submitting online appeals for reversal or reduction of library charges.
- Supervised circulation desk and library operations to maintain daily presence at circulation desk during assigned shifts.
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Assisted library patrons with resolving computer problems.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Trained and supervised library staff, volunteers and other personnel.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Maintained library databases to support accuracy and availability in circulation systems.
- Collaborated with teachers and school administrators to develop library resources for students.
- Researched and acquired new library materials to maintain updated library collection.
- Promoted library services and resources through public relations initiatives and community outreach.
- Instructed students on research techniques and use of online resources.
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
Director Library Services
Arkansas Baptist College - JC Oliver Library
09.2008 - 09.2012
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Help teachers instill a passion of learning in children from diverse backgrounds and integrate literacy skills.
- Provides the most effective solutions for PCs, software, printers, and other equipment troubleshooting.
- Conducted training seminars for individuals and groups on library and research techniques.
- Provided a modern and successful educational experience for students by incorporating a range of media and technology options.
- Utilized library and scholarly databases to locate requested information.
- Attended conferences and subscribed to trade publications to maintain current knowledge of the field.
Media Technology Manager
University of Arkansas at Pine Bluff
04.2000 - 07.2008
- Worked closely with faculty and subject matter specialists in the design, development, and implementation of instructional modules including distance education.
- Provide School of Agriculture, Fisheries, and Human Sciences website management and coordination with UAPB computer services.
- Worked closely with faculty in developing web-based multi-media projects for the school in support of education, research, and outreach activities.
- Provided assistance in the design, implementation, and development of the University of Arkansas at Pine Bluff School of Agriculture, Fisheries and Human Sciences Regulatory Science teaching module for Arkansas Consortium for Teaching Agriculture (ACTA), Oct. 2000.
- Planned, designed, and responsible for major revisions to the Family First Nutrition Education and Wellness System (FF-NEWS) Database; Original modules prepared by Melissa A. Barfield and Lionel J. Beaulieu, Southern Rural Development Center.
- Worked closely with Communications' Office Section Leader in planning, designing, and equipping the self-help communication area for use by SAFHS faculty and staff.
- Informed faculty/staff of software and hardware capabilities available in the school.
- Coordinate audio/visual equipment in the auditorium for in service training and special events.
Education
Master of Arts - Library Media Information Technology
University of Central Arkansas
Conway, ARBachelor of Science - Business Education
Elizabeth City State University
Elizabeth City, NCDoctor of Education Specialization E-Learning - Education
National University
La Jolla, CA09-2024
Master of Arts - Library Science
Texas Woman's University
Denton, TX05-2015
Skills
- Research
- Conservation practices
- Information retrieval
- Collection development
- Document scanning
- Digital archiving
- Policy development
- Reliability
- Written communication
- Professionalism
- Community outreach
- Self motivation
Genealogy, photography and learning.
I enjoy learning about my family's past and imparting that knowledge to my relatives. I like to take pictures of important occasions, families, and the outdoors. Above all, I enjoy learning. I'm a lifelong student. I'm excited to share what I've learned with others. Learning is something that no one can take away from you, I've realized.
Timeline
Archives Technician
Willliam J. Clinton Library and Museum
11.2023 - Current
Teacher
Martin Luther King Elementary School
08.2021 - 06.2022
Tax Service Representative
Department of Finance and Administration
10.2020 - 07.2021
Teacher
Jacksonville North Pulaski High School
08.2019 - 05.2020
Reference and Instruction Librarian/Digital Archivist
Philander Smith College D.W. Reynolds Library
04.2012 - 12.2013
Interim Library Director
Philander Smith College
03.2012 - 12.2018
Director Library Services
Arkansas Baptist College - JC Oliver Library
09.2008 - 09.2012
Media Technology Manager
University of Arkansas at Pine Bluff
04.2000 - 07.2008
Master of Arts - Library Media Information Technology
University of Central Arkansas
Bachelor of Science - Business Education
Elizabeth City State University
Doctor of Education Specialization E-Learning - Education
National University
Master of Arts - Library Science
Texas Woman's University
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