Joyce Lucas
Fayetteville,AR
Summary
Diligent [Desired Position] with solid background in timely and accurate grocery delivery services. Successfully managed multiple delivery routes, ensuring customer satisfaction and efficiency. Demonstrated excellent navigation skills and consistent reliability in handling deliveries.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grocery Delivery Driver
Instacart
04.2024 - 04.2025
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
CNA
Butterfield Trail Village
04.2024 - 01.2025
- Assistant patients with everyday living activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CNA - Certified Nursing Assistant
Katherine's Place at Wedington
11.2022 - 03.2024
- Assist the patient with everyday living activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Food Delivery Driver
Uber Eats
09.2020 - 11.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Food Delivery Driver
Uber Eats
09.2020 - 11.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
Elite home health
ELITE HOME HEALTH CARE
09.2020 - 11.2022
- Helping elderly with everyday living activities
- I cook, clean, grocery shop, run errands and also companionship
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CNA - Certified Nursing Assistant
Arkansas Support Network
05.2018 - 08.2020
- I had to work with individual who has mental problems and assist them with their everyday living activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
ELITE HOME HEALTH CARE
10.2016 - 05.2018
- I helped the elderly with their everyday living activities
CNA - Certified Nursing Assistant
Winona manor
01.2015 - 01.2016
- Help assist patients with everyday living
- Bath, feed, clean and companion care
CNA - Certified Nursing Assistant
Complete Home Health Care
03.2013 - 09.2015
- Assist with everyday living and companion care
Education
High school diploma -
Greenwood High School
Greenwood, MS05.2006
Skills
- Home health (7 years)
- Meal Preparation (9 years)
- Caregiving (10 years)
- Dementia Care (3 years)
- Patient Care (10 years)
- Senior care (10 years)
- Vital Signs (10 years)
- Nursing
- Alzheimer's Care
- Home Care
- Lifting, cooking, cleaning, companion care (8 years)
- Assisted living (1 year)
- Hospice Care
- Patience and empathy
- Strong time management
- Reliability and punctuality
- Clean driving record
- Customer Service-oriented
- Load and unload proficiency
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Safe driving
- Dependable and reliable
- Attention to detail
- Time management skills
- Loading and unloading
- Clear communication
- GPS and route planning
- Safe driving record
Certification
- State Tested Nursing Assistant
- Cna license
- CNA
- CPR
- AED Certification
- Certified Nursing Assistant (CNA)
- BLS Certification
Timeline
Grocery Delivery Driver
Instacart
04.2024 - 04.2025
CNA
Butterfield Trail Village
04.2024 - 01.2025
CNA - Certified Nursing Assistant
Katherine's Place at Wedington
11.2022 - 03.2024
Food Delivery Driver
Uber Eats
09.2020 - 11.2022
Food Delivery Driver
Uber Eats
09.2020 - 11.2022
Elite home health
ELITE HOME HEALTH CARE
09.2020 - 11.2022
CNA - Certified Nursing Assistant
Arkansas Support Network
05.2018 - 08.2020
ELITE HOME HEALTH CARE
10.2016 - 05.2018
CNA - Certified Nursing Assistant
Winona manor
01.2015 - 01.2016
CNA - Certified Nursing Assistant
Complete Home Health Care
03.2013 - 09.2015
High school diploma -
Greenwood High School
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