Joyce Rowe
Maumelle
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Mcghee Insurance Agency
Little Rock
06.2022 - Current
- De-escalated customer interactions by providing alternative solutions to issues.
- Promptly provide correct information on current policies within the agency.
- Renewed existing accounts by building relationships with clients.
- Addressed customer questions and concerns regarding products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints in a timely manner.
- Analyzed client data and identified opportunities for growth.
Assistant Manager
Buckle
Little Rock
06.2020 - 06.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Claire's Stores
Little Rock
02.2018 - 06.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Formed and sustained strategic relationships with clients.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05-2017
Skills
- Customer relationship management
- Account renewal strategies
- Conflict resolution
- Client data analysis
- Employee training
- Strategic planning
- Product knowledge
- Time management
- Effective communication
- Problem solving
- Team building
- Payment collecting
- Cash handling
Certification
- Property and Casualty License
Timeline
Account Manager
Mcghee Insurance Agency
06.2022 - Current
Assistant Manager
Buckle
06.2020 - 06.2022
Store Manager
Claire's Stores
02.2018 - 06.2020
High School Diploma -
Har-Ber High School