Joyce Scott
Sherrill
Summary
Dynamic professional with extensive experience in office administration and customer service at the University of Arkansas at Pine Bluff. Proven ability to enhance organizational efficiency through effective appointment scheduling and meticulous document preparation. Recognized for fostering positive relationships and maintaining confidentiality while managing sensitive information. Strong communicator dedicated to supporting team success.
Overview
45
45
years of professional experience
Work History
Secretary 1
University Of Arkansas At Pine Bluff
08.1998 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
Substitute Teacher
Pine Bluff School District
08.1997 - 05.1998
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Assistant Store Manager
Alco-Duckwall
06.1980 - 12.1989
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05-1978
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Keyboarding skills
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Supply restocking
- Report writing
- Supply ordering
- Spreadsheet management
- Mail distribution
- Managing purchasing activities
- Appointment coordination
- HIPAA guideline compliance
- Inventory purchasing
- Inter-office communications
Timeline
Secretary 1
University Of Arkansas At Pine Bluff
08.1998 - Current
Substitute Teacher
Pine Bluff School District
08.1997 - 05.1998
Assistant Store Manager
Alco-Duckwall
06.1980 - 12.1989
High School Diploma -
Watson Chapel High School
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