Summary
Overview
Work History
Skills
Timeline
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Joyce Shepherd

Joyce Shepherd

Hot Springs,Arkansas

Summary

Dynamic professional with extensive experience at Lexmark International, excelling in administrative support and customer service. Proven ability to enhance operational efficiency through effective time management and communication skills. Recognized for training new hires and optimizing processes, ensuring high-quality service delivery and fostering strong client relationships. Proficient in Microsoft Office and Power Point and adept at problem-solving.

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Multitasking and adept at problem solving.

Overview

43
43
years of professional experience

Work History

Front End Associate

Sam's Club
09.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Executive Administrative Assistant

Lexmark International, Inc
01.1992 - 10.1994
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Used software to coordinate meetings, appointments, and tasks senior executives.€
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Took notes and dictation at meetings.

Administrative Manager

Global Business Advisors
03.1990 - 01.1992
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
  • Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
  • Preparing and filling of visas for international clients.
  • Created organized filing system to manage department documents.
  • Payroll, paying bill, reconciliation of accounts.
  • Processing billable hours and sending invoices.
  • Travel arrangements for clients to attend Keeneland Horse Sales and Horse Racing events at Keeneland and Churchill Downs,

Systems Analyst

Whitehall / Bradford Life Insurance
10.1986 - 02.1990
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Conducted regular system audits to ensure compliance with security protocols and best practices.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Led a team of developers in the successful completion of large-scale projects, fostering a positive work environment.
  • Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
  • Streamlined data collection methods, significantly reducing manual entry errors.
  • Led team in implementation of major systems integration project, ensuring seamless communication between different software platforms.
  • Conducted thorough requirements analysis to ensure software solutions met business needs.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Designed and executed test cases to validate system functionality before full-scale rollouts.

Customer Service Representative/System Administrator

NWNL
03.1982 - 05.1985
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Discovering problems with software, communicating with programmers and helping to implement the new changes.
  • Testing enhanced software for functionality and developing written procedures.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Excellent written and verbal communication
  • Flexible hours
  • Product knowledge
  • Adaptable and flexible
  • Payment processing
  • Staff support
  • Computer proficiency and Microsoft office
  • Graphic art designer
  • Writing procedures for training new and existing employee

Timeline

Front End Associate

Sam's Club
09.2022 - Current

Executive Administrative Assistant

Lexmark International, Inc
01.1992 - 10.1994

Administrative Manager

Global Business Advisors
03.1990 - 01.1992

Systems Analyst

Whitehall / Bradford Life Insurance
10.1986 - 02.1990

Customer Service Representative/System Administrator

NWNL
03.1982 - 05.1985

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Joyce Shepherd