Juan Bolaños
Resumen profesional
Resourceful and adaptable professional known for proactive problem-solving and a strong work ethic. Thrives in collaborative environments, consistently delivering high-quality results. Experienced in support and important customer work with a focus on achieving team goals and exceeding expectations. Seeking opportunities to contribute expertise and drive success in a dynamic work setting.
Datos destacados
3
3
years of professional experience
1
1
year of post-secondary education
Experiencia
Network Operations Center Supervisor
Linkup
Pergamino, Buenos Aires Province
11.2025 - 11.2025
- Critical Incident Management: Overseeing the detection, diagnosis, and resolution, application failures, ensuring strict adherence to Service Level Agreements (SLAs).
- Team Leadership: Directing and developing technical staff (Levels 1, 2, and 3), including 24/7 shift scheduling and training.
- Process Improvement: Designing and implementing Standard Operating Procedures (SOPs) and escalation guidelines to increase efficiency and reduce Mean Time To Repair (MTTR).
- Monitoring and Reporting: Managing monitoring tools (Zabbix) and generating regular reports on network performance, availability, and incident trends for management.
L2 support agent
Linkup
Pergamino, Buenos Aires Province
05.2025 - 11.2025
- Manage and resolve high-priority tickets (critical connectivity outages and service degradation).
- Provide support and monitoring of MPLS networks, including L2/L3 tunneling and dynamic routing protocols.
- Configure, diagnose, and maintain Mikrotik devices (RouterOS, bridging, firewall, NAT).
- Maintain and align radio frequency equipment for dedicated links and wireless backhaul.
- Monitor traffic and latency using SNMP-based tools, continuous ping, traceroute, and performance dashboards.
- Implement network improvements and perform firmware upgrades on critical devices.
Técnico de asistencia para TI
Expereo
Provincia de Buenos Aires
08.2022 - 04.2025
- Case manager in charge of tickets all around the world involving high priority customers, who need a quick response for their issues regarding their internet connectivity.
Formación
Experto universitario - Ethical Hacking, Computer and Information Systems Security/Information Assurance
Centro de e-Learning UTN FRBA
03.2021 - 09.2021
CCNA - Telecommunications Technology/Technician
Citech
04.2021 - 09.2021
Fundamentos de la Programación - undefined
Centro de e-Learning UTN FRBA
10.2020 - 12.2020
Bachelor's degree - Natural Sciences
Instituto educacional Nuestra Señora de Fatima
Enfatiza tus habilidades clave
- Computer Network Operations
- Team Leadership
- Team Coordination
Idiomas
Español
Idioma nativo
Portugués
Básico
A2
ingles
Experto
C2
Cronología
Network Operations Center Supervisor
Linkup
11.2025 - 11.2025
L2 support agent
Linkup
05.2025 - 11.2025
Técnico de asistencia para TI
Expereo
08.2022 - 04.2025
CCNA - Telecommunications Technology/Technician
Citech
04.2021 - 09.2021
Experto universitario - Ethical Hacking, Computer and Information Systems Security/Information Assurance
Centro de e-Learning UTN FRBA
03.2021 - 09.2021
Fundamentos de la Programación - undefined
Centro de e-Learning UTN FRBA
10.2020 - 12.2020
Bachelor's degree - Natural Sciences
Instituto educacional Nuestra Señora de Fatima