Kerlin Ortega
Virtual Assistant
Buenos Aires,DF
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Virtual Assistant
Powerful Sponge
Kirkland, WA
02.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Organized and managed team tasks using Trello and Asana.
- Managed CRM input, exports and clean up.
Logistics Specialist
National Cargo Solutions
10.2022 - 01.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Sales Agent
Ricamar C.A
Caracas, DC
04.2022 - 09.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Coordinator
One Contact Center
02.2018 - 01.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Luis Figueroa U.E.N
Caracas, Venezuela 05.2001 -
Associate of Science - English Language
Andres Bello
Caracas, Venezuela 05.2001 -
Digital Marketing
GenDigital
Caracas, Venezuela07-2024
Skills
Language proficiency
Multitasking
Adaptability
Meeting documentation
Email management
Language proficiency
Yoga
I'm active participant in yoga classes with basic training, breath control and meditation. Constant practice has fostered my ability to concentrate, emotional balance and stress management.
Timeline
Virtual Assistant
Powerful Sponge
02.2023 - Current
Logistics Specialist
National Cargo Solutions
10.2022 - 01.2023
Sales Agent
Ricamar C.A
04.2022 - 09.2022
Sales Coordinator
One Contact Center
02.2018 - 01.2022
High School Diploma -
Luis Figueroa U.E.N
05.2001 -
Associate of Science - English Language
Andres Bello
05.2001 -
Digital Marketing
GenDigital
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