Juan Diaz
Buenos Aires
Summary
Proven Logistics Coordinator with a track record of enhancing supply chain efficiency for National Cargo Solutions. I have successfully expanded customer bases and exceeded sales targets. My expertise in Transportation Management and problem-solving abilities have significantly minimized stockouts and optimized shipping operations.
Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in English.
Overview
6
6
years of professional experience
Work History
Telephone Operator
Europ Assistance
11.2024 - 03.2025
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Logistics Coordinator
National Cargo Solutions
07.2022 - 09.2024
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Sales Representative
One Contact
09.2021 - 03.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Agent Representative
Buena Suerte Houston
07.2019 - 02.2020
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
Education
Marketing
GenDigital
05.2024
High School Diploma -
U.E.N Rafael Guinand
07.2018
Bilingual Education
Centro Venezolano Americano
07.2019
Skills
- Shipment Tracking
- Customer Service
- Shipping Documentation
- Transportation Management
- Warehousing Processes
- Transportation Planning
- Problem-Solving
Languages
Spanish
Native language
English
Advanced
C1
Personal Information
Title: Bilingual Agent
Timeline
Telephone Operator
Europ Assistance
11.2024 - 03.2025
Logistics Coordinator
National Cargo Solutions
07.2022 - 09.2024
Sales Representative
One Contact
09.2021 - 03.2022
Sales Agent Representative
Buena Suerte Houston
07.2019 - 02.2020
Marketing
GenDigital
Bilingual Education
Centro Venezolano Americano
High School Diploma -
U.E.N Rafael Guinand
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