Juan Ignacio Garlati Pérez
YERBA BUENA - TUCUMÁN
Summary
Dedicated and dynamic Service Associate with more than four years of background in sales and customer service. Independent hard worker and analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction with strong sense of professional responsibility. Seeking further opportunities to find a true belonging and organizational purpose as well as continuing to gain experience and knowledge.
Overview
5
5
years of professional experience
Work History
Compliance Service Associate
Sovos Compliance, LLC
04.2023 - Current
- Proficient utilization of SaaS systems and internal technology to manage compliance of more than 300 monthly tax returns.
- Knowledge and investigation of laws and regulations regarding tax demands across various states.
- Working with daily, weekly, and monthly deadlines to fulfill regulatory requirements.
- Maintaining daily audit processes to ensure more than 93% accuracy and compliance on monthly reviews
- Identifying and suggesting process improvements to enhance efficiency and reduce risks.
- Constant communication with supervisors and managers, demonstrating effective organizational alignment.
- Ability to work independently.
- Collaboration with teams and multiple departments to execute appropriate and effective workflow.
- Capacity to thrive in high-paced environments with strong attention to detail, adherence to objectives, and critical deadlines.
- Ability to work with Google Sheets, Documents, Drive, Microsoft Office, and cloud-based programs to succeed in home office environment.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs
- Daily client communication to ensure satisfaction with personalized processes.
Administrative Accountant
Drugstore JRG
04.2019 - 01.2023
- Oversaw personnel administration, managing employee records, absenteeism, and termination processes in compliance with policies.
- Handled billing processes, distributed invoices, monitored receivables, and ensured timely payments, optimizing finances.
- Provided exceptional customer service by addressing inquiries promptly, ensuring high satisfaction levels.
- Coordinated with suppliers for orders, negotiations, and timely deliveries, fostering strong relationships.
- Managed stock control through audits and effective strategies to minimize shortages and overstock.
- Operated cash register, reconciling drawers, resolving discrepancies, and preparing financial reports.
- Implemented diverse sales strategies and internal controls to achieve10% sales growth despite challenging inflationary conditions in Argentina.
Summer Internship
Padilla Farm
12.2018 - 03.2019
- Managed more than 100 animal care ensuring nutrition, health, and well-being. Monitored health and implemented feeding schedules.
- Operated and maintained irrigation systems for crop water distribution. Adjusted schedules for optimal plant growth on 25 acres.
- Conducted fruit harvesting, maximizing yield and quality.
- Coordinated team efforts for efficiency.
- Managed organic garden cultivation and maintenance. Ensured health through sustainable practices and regular monitoring.
Education
BBA - Entrepreneurship, Finance, Management & Others.
12.2025
High School Diploma -
12.2018
Degree in Natural Science.
Skills
- Customer service and support
- Stock replenishment
- Complaint Handling
- Quality Assurance
- Customer Retention
- Professionalism
- Computer Skills
- Team Collaboration
- Quality Inspection
- Auditory
Languages
Spanish
Native language
English
Proficient
C2
Accountability
True
Teamwork
True
Proactiveness
True
Professionalism
True
Auditing And Quality Assurance
True
Saas Systems Utilization
True
Internal Technology Utilization
True
Daily Client Communication
True
Knowledge Of Laws And Regulations
True
Working Around Deadlines
True
Daily Audit Processes
True
Process Improvements
True
Supervisor And Manager Communication
True
Ability To Work Independently
True
Team Collaboration
True
Workflow Execution
True
High Paced Environments
True
Attention To Detail
True
Adherence To Objectives
True
Critical Deadlines Adherence
True
Google Suite Proficiency
True
Microsoft Office Proficiency
True
Cloud Based Programs Proficiency
True
Commitment
True
Hobbies and Interests
- Music
- Programming
- Sports
- Personal development
Timeline
Compliance Service Associate - Sovos Compliance, LLC
04.2023 - Current
Administrative Accountant - Drugstore JRG
04.2019 - 01.2023
Summer Internship - Padilla Farm
12.2018 - 03.2019
University Siglo 21 - BBA, Entrepreneurship, Finance, Management & Others.
Tulio Garcia Fernandez School - High School Diploma,
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