Juan Martín Bolaños
Buenos Aires
Summary
Resourceful and adaptable professional known for proactive problem-solving and a strong work ethic. Thrives in collaborative environments, consistently delivering high-quality results. Experienced in support and important customer work with a focus on achieving team goals and exceeding expectations. Seeking opportunities to contribute expertise and drive success in a dynamic work setting.
Overview
2
2
years of professional experience
Work History
IT Technician
Expereo
08.2022 - Current
- Case manager in charge of tickets all around the world involving high priority customers, who need a quick response for their issues regarding their internet connectivity.
- Provided remote technical support, resolving issues quickly.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
Education
Bachelor's degree - Natural Sciences
Instituto educacional Nuestra Señora de Fatima
CCNA - Telecommunications Technology/Technician
Citech
09.2021
Experto universitario en Ethical Hacking - Computer and Information Systems Security/Information Assurance
Centro de e-Learning UTN FRBA
09.2021
Fundamentos de la Programación -
Centro de e-Learning UTN FRBA
12.2020
Skills
- Dirección de equipos
- Comunicación
- Servicios de aplicaciones
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Customer Needs Assessment
Personal Information
Title: Case Manager at Expereo
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
IT Technician
Expereo
08.2022 - Current
Bachelor's degree - Natural Sciences
Instituto educacional Nuestra Señora de Fatima
CCNA - Telecommunications Technology/Technician
Citech
Experto universitario en Ethical Hacking - Computer and Information Systems Security/Information Assurance
Centro de e-Learning UTN FRBA
Fundamentos de la Programación -
Centro de e-Learning UTN FRBA
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