Julian Marcuccio
Sandy Hook
Summary
Detail-oriented administrative and towing professional with expertise in managing logistical operations and improving customer interactions. Proficient in documentation processes, safety compliance, and team coordination. Committed to delivering quality service and effective problem-solving in high-pressure environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Light Duty Towing Operator
Roberts Service Center
Milford
10.2024 - 07.2026
- Operated tow trucks to transport vehicles safely for Roberts Service Center.
- Assisted customers with vehicle recovery, ensuring clear communication throughout service.
- Coordinated with local authorities during accident scene responses to ensure safe vehicle retrieval.
- Managed roadside assistance requests to provide timely support for stranded motorists.
- Assessed vehicles to identify towing needs and establish efficient procedures.
- Maintained towing equipment through routine inspections for safety compliance.
- Trained new operators on towing procedures, safety protocols, and customer service standards.
Towing Office Admin
Waterbury Towing & Recovery
Waterbury
01.2024 - 09.2024
- Coordinated with state agencies to resolve title discrepancies efficiently.
- Reviewed and verified documentation for vehicle ownership transfers systematically.
- Processed vehicle title applications and maintained accurate records in the database.
- Assisted customers with inquiries regarding title status and requirements professionally.
- Developed training materials for new staff on title processing procedures effectively.
- Managed the electronic filing system for vehicle titles to ensure accessibility.
- Monitored regulatory changes affecting vehicle titles and updated processes accordingly.
- Tracked inventory of license plates, tags, stickers, and other materials.
- Processed automotive billing documentation for accurate invoicing and recordkeeping.
- Developed strategies for improving cash flow management through better collection practices.
- Managed collection efforts on overdue accounts while adhering to company policies and local regulations.
- Recorded and tracked patient account payments for accurate financial management.
- Conducted performance evaluations and provided feedback to team members.
Light Duty Towing Operator
Adkinson Towing And Recovery
Jacksonville
03.2021 - 11.2023
- Assisted customers with vehicle recovery and ensured clear communication during service.
- Managed roadside assistance requests to provide timely support for stranded motorists.
- Coordinated with local authorities during accident scene responses and vehicle retrievals.
- Conducted vehicle assessments to determine towing needs and proper procedures.
- Maintained towing equipment and performed routine inspections for safety compliance.
- Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Secured loads properly before transporting them over the roadways.
- Provided roadside assistance including jump starts and tire changes.
- Performed pre-trip inspections on tow trucks to ensure safety and compliance with regulations.
- Maintained accurate records of customers, charges, and services rendered.
- Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
- Followed all applicable laws while operating tow trucks in order to minimize liability exposure.
- Conducted regular maintenance on tow trucks including lubrication, oil changes, brake adjustments.
- Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
- Responded promptly to customer requests for service via phone or radio dispatch systems.
- Inspected vehicle damage prior to loading and after unloading at destination sites.
- Maintained safe driving habits to protect property and general public on roadways.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Adhered strictly to established policies regarding accident reporting procedures.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Documented receipt of materials of materials on drivers' paperwork.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Transported stranded vehicles over long distances to return them to their owners.
- Assisted in the recovery of stolen vehicles by providing information to law enforcement agencies.
- Performed inspections and made repairs on tractors.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Coordinated efforts with team for efficiency members to coordinate efficient and accurate movements.
- Navigated using maps to ensure timely task completion and GPS systems to promptly complete tasks.
- Performed inspections and made repairs on tractors.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Package Courier
Home Direct Logistics
Bristol
05.2020 - 09.2020
- Checked in at off-site location by 6:15 AM to begin daily tasks. Collected go pouch from dispatcher containing necessary tools and supplies for operations. Accessed mentor application to document daily tasks consistently. Conducted detailed vehicle inspections on all critical components to ensure road safety. Promptly reported incidents or damages directly to fleet manager upon identification. Visited Amazon warehouse to ensure timely loading of packages. Surpassed delivery targets with an average of 38 stops per hour versus required 25 stops. Applied safe driving practices, including controlled backing maneuvers.
- Delivered packages efficiently across designated routes.
- Maintained accurate records of deliveries and pickups.
- Communicated with dispatch to confirm delivery schedules.
Assistant Fleet Manager
Home Direct Logistics
Bristol
05.2020 - 09.2020
- Coordinated daily fleet operations and scheduling for efficient logistics management.
- Assisted in maintaining fleet compliance with safety regulations and company policies.
- Supported the implementation of fleet management software to track vehicle performance.
- Tracked mileage for oil change intervals and reported tire depth, maintaining accurate records of vehicle damages and accidents using Mentor Application to support fleet management.
Fleet Manager
Urban Mobility Now
Bristol
01.2019 - 09.2019
- Managed fleet operations to ensure efficient vehicle utilization and maintenance.
- Coordinated vehicle scheduling to optimize routes and reduce downtime.
- Oversaw compliance with safety regulations and environmental standards for fleet management.
- My duties as a fleet manager include managing the safety and well-being of all drivers and vehicles. Coordinated maintenance and repair orders for Ford Transit and Nissan Cargo vans to ensure vehicle reliability. Transporting vehicles to service centers for oil changes and tire repairs. Coordinated with dealerships for extensive vehicle repairs. Maintained vehicle cleanliness to promote safety and enhance driver satisfaction., Windows washed, all touch points sanitized and cleaned. Reporting all damages and accidents to insurance companies and HR department. Also also reserved the right to hire and terminate drivers due to neglecting and vehicle rights or responsibilities. Daily and nightly vehicle inspections. Delivered equipment to drivers needing roadside assistance to minimize downtime.
Package Courier
Urban Mobility Now
Bristol
08.2018 - 09.2019
- Completed 25 stops per hour to ensure timely deliveries.
- Load vehicle with packages organizing stops in order.
- Utilized cargo van to ensure timely deliveries.
- Followed traffic laws and executed safe delivery maneuvers.
- Prepare for load out, inspect vehicle prior to departure.
- Provided loyal and gracious customer service to enhance customer satisfaction.
Delivery Driver
Townline Pizza
Milldale
07.2016 - 08.2018
- Transported items to designated locations efficiently
- Ensured proper packing of food items for quality and ensuring food items are properly accurate
- Processed phone orders and entered into restaurant software system for accurate order fulfillment
- Preparing Credit and Debit Card transactions
- Replenished pizza boxes and supplies, maintaining cleanliness and organization in preparation area
Customer Service Manager
Napoli Foods Inc
Cheshire
08.2015 - 03.2018
- Oversaw customer service team to enhance customer satisfaction.
- Designed training programs to improve staff service skills and product knowledge.
- Deployed customer feedback systems to manage complaints and optimize service delivery.
- Supervised team of up to 5 employees, coordinating schedules and managing operational tasks. Some of the responsibilities would include scheduling pick-up orders for my staff, assigning breaks, handling discrepancies from employees and overseeing cash register finances. Transitioned to Accounts Payable role during employment. Reconciled customer payments for vendors using Java Software System, verifying federal ID numbers and processing payment discrepancies. Which included verifying federal ID numbers, scheduling & preparing pay checks, payment discrepancies and purchase orders. Managed high volume call load, simultaneously responding to emails and handling overflow sales calls. When calls reached overflow status I handled sales calls and responded to voicemails.
Education
Certificate - Light And Medium Duty Operations
WreckMaster
Orlando FL09-2022
General Studies (High school) -
Alta
Southington, CT01-2015
Skills
- Vehicle operation and towing procedures
- Towing operations
- Vehicle transport logistics
- Roadside assistance
- Roadside support expertise
- Accident scene management
- Vehicle recovery
- Flatbed towing
- Winching techniques
- Equipment inspection
- Safety compliance
- Computer operation skills
- Defensive driving techniques
- Safe driving practices
- Time management and organization
- Inventory management and dispatching
- Financial recordkeeping
- Title processing
- Performance evaluation
- Problem solving and critical thinking
- Detail-oriented documentation
- Professional email communication
- Effective communication
- Computer operation skills
- Strong work ethic and professionalism
- Customer service excellence
- Relationship management
- Team building
- Problem solving
- Organizational planning
- Emergency readiness
- Professionalism
- Mechanical aptitude
- Basic vehicle diagnostics
- Vehicle maintenance
- Equipment servicing
- Traffic management
- Cargo securing
- Vehicle inspection
- Vehicle loading
- Towing equipment operation
- Hydraulic systems
- Basic vehicle maintenance
- Accident reporting
- Accident clearing
- Roadside support experience
- Activity logging
- Time management
- Operator training
- Communication
- Professionalism
- Winch operation mastery
- Defensive driving techniques
- Load securement
- Basic vehicle maintenance
- Roadside support experience
- Organizational planning
- Mechanical aptitude
- Problem-solving capacity
- Safety management
- Vehicle lockdown
- Vehicle loading
- Towing equipment operation
- Crisis management
- Hydraulics
- Customer service
- Equipment storage
- Professionalism
- Commercial driving
- Defensive driving
- Communication
Certification
- Driver's License CT DL
- February 2013 to February 2033
Timeline
Light Duty Towing Operator
Roberts Service Center
10.2024 - 07.2026
Towing Office Admin
Waterbury Towing & Recovery
01.2024 - 09.2024
Light Duty Towing Operator
Adkinson Towing And Recovery
03.2021 - 11.2023
Package Courier
Home Direct Logistics
05.2020 - 09.2020
Assistant Fleet Manager
Home Direct Logistics
05.2020 - 09.2020
Fleet Manager
Urban Mobility Now
01.2019 - 09.2019
Package Courier
Urban Mobility Now
08.2018 - 09.2019
Delivery Driver
Townline Pizza
07.2016 - 08.2018
Customer Service Manager
Napoli Foods Inc
08.2015 - 03.2018
Certificate - Light And Medium Duty Operations
WreckMaster
General Studies (High school) -
Alta