Juliana Drawbaugh
Conway
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/ Dental Assistant
Conway Pediatric Dental Group
03.2022 - 02.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Front Office Lead/ Insurance Verifications
Foot and Ankle Associates of Central Arkansas
06.2018 - 03.2022
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Resolved conflicts between staff members diplomatically, fostering a cohesive team dynamic that facilitated smooth daily operations.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
Little Rock Dental Assistant Academy
Little Rock, AR03-2023
High School Diploma -
Arkansas Connections Academy
Bentonville, AR04-2020
Skills
- Time management
- Scheduling appointments
- Greeting and seating clients
- Tech-Savvy
- Office administration
- File management
- Multi-line telephone operation
- Data entry
- Staff training and development
- Appointment scheduling
- Equipment sterilization
Certification
Microsoft Office Certified
Timeline
Receptionist/ Dental Assistant
Conway Pediatric Dental Group
03.2022 - 02.2024
Front Office Lead/ Insurance Verifications
Foot and Ankle Associates of Central Arkansas
06.2018 - 03.2022
Microsoft Office Certified
Little Rock Dental Assistant Academy
High School Diploma -
Arkansas Connections Academy
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