Julieta Nicolini
Buenos Aires,C
Summary
Detail-oriented, proactive administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
14
14
years of professional experience
Work History
Booking Manager
Torino Apartments
12.2023 - Current
- Balanced multiple priorities while maintaining high level of professionalism and attention to detail in managing booking requests and client relations.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
- Managed high-profile clients with professionalism, resulting in strong company-client relationships.
- Coordinated logistics for all booked events in 15 apartments, to ensure seamless execution from start to finish.
Talent Recruiter
Andes Group Hotels
03.2020 - 11.2023
- Implemented creative candidate assessment techniques, gaining deeper insights into candidate strengths and weaknesses beyond traditional resume review methods.
- Collaborated with hiring managers to identify specific job requirements and develop targeted recruitment plans, ensuring strong pipeline of qualified candidates.
- Conducted thorough pre-screening interviews to assess candidate suitability, saving time for hiring managers during interview process.
- Managed successfully multiple job hunts
- Contributed to development of internal training programs for new hires, promoting effective onboarding processes that facilitated smooth integration into organization.
Team Leader
Virgo Hotel & Spa
03.2018 - 03.2020
- Monitored sales team of 10 performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Recruiting and coaching all team members
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Executive
All Travel Ski Premium
12.2015 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Receptionist
Terrazas Al Mar
03.2013 - 09.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification at 220 room hotel & spa
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Assistant Manager
Fun & Travel
01.2010 - 01.2013
- Managed 3 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings for 3 executives.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Diploma in Recruiting Methods - Human Resources Development
UCES
Buenos Aires, Argentina03.2019
Diploma - Hospitality Administration And Management
UTN
Buenos Aires, Argentina03.2017
Ph.D. - Psychology
Universidad De Ciencias Empresariales Y Sociales
Buenos Aires, Argentina12.2016
Skills
- Teamwork and Collaboration
- Scheduling and time management proficiency
- Information Protection
- Problem-Solving
- Effective Multitasking
- Effective written and verbal communication skills
- Customer Relationship Management
- Skilled in Microsoft Office
- Proficiency in English C2
- Strong attention to detail and accuracy
Languages
Spanish
Native language
Italian
Upper intermediate
B2
French
Intermediate
B1
English
Proficient
C2
Section name
Detail-oriented, proactive administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Timeline
Booking Manager
Torino Apartments
12.2023 - Current
Talent Recruiter
Andes Group Hotels
03.2020 - 11.2023
Team Leader
Virgo Hotel & Spa
03.2018 - 03.2020
Sales Executive
All Travel Ski Premium
12.2015 - 03.2018
Receptionist
Terrazas Al Mar
03.2013 - 09.2015
Assistant Manager
Fun & Travel
01.2010 - 01.2013
Diploma in Recruiting Methods - Human Resources Development
UCES
Diploma - Hospitality Administration And Management
UTN
Ph.D. - Psychology
Universidad De Ciencias Empresariales Y Sociales
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