Julieta Ponisio

Projects:

• Kopius
• CME Group

Responsabilities/Tools:

• Collaborated with cross-functional teams to define technical requirements and align solutions with business goals.
• Developed documentation for architectural designs, facilitating clear communication of technical concepts to stakeholders.
• Service Cloud Voice, Sales Cloud and Experience Cloud
• Digital Engagement & Omnichannel Communications
• Agentforce
• Salesforce Shield
• Salesforce Integration: Gmail, Qualtrics, ZoomInfo, BigTime, HubSpot, GoogleSheets, Surveys
• Salesforce CTI (Basic configuration)
• Environment Maintenance
• Salesforce Release Manager - SF Flosum

Projects:

• Vault

Responsibilities/Tools:

• Incident support and maintenance of Sales Cloud & Experience Cloud
• Ticket Solving, Enhancements and Weekly Deployments (Visual Studio/GitHub).
• Salesforce automation with declarative tools
• Salesforce Conga Templates, Ekrion (basic)
• Salesforce Form Stack.
• Salesforce Audits
• Reporting support
• Environment maintenance
• Conducting UAT, Smoke Testing and Post Production Validations

Project: Ualá Customer Experience (Service Cloud).

Responsibilities/Tools:

• Incident Management, new initiatives and fortnightly deployments
• Scrum
• Salesforce Knowledge Management
• Salesforce Social Studio
• Salesforce Omnichannel - Agent Workspace
• Automation with declarative tools
• Case Management
• Integration: Slack, Outlook, JIRA

Projects:

• Accenture Internal Manage My Sales (MMS)
• Itau's Bank

Role:

• 2017-2019: Data Reference Team Leader.
• 2019-2020: Security & Reporting Team Leader.
• Salesforce Capability Referent: Active participation in Certification Study Groups

Responsibilities:

• Incident Management and Production Support: Sales Cloud & Experience Cloud.
• Maintenance and security support of the organization at all levels
• Data Integrity: Mass Loading of Transactional Data - Conversions - Triggers
• Maintenance of reports and dashboards. Reporting Snapshots.
• User Management
• Release Management
• Environment Refresh
• Annual Salesforce Audits:

- Application Security Assessment (ASA)

- Enterprise Platform Security (EPS)

Responsibilities/Tools: BPM IBM version 8.5.6. Dojo language, JavaScript, HTML and XML. CSS style sheets. Analysis and development of technical solutions. Unit and performance tests. Process Designer. Process Center. Web Services. Documentation. BPMN 2.0 Modeling Language. IBM Document Management, IBM FileNet, IBM DataCap, SOA, IBM BlueWorks Live, Process Portal, IBM Integration Designer, IBM Operation Decision Manager. SQL & WSDL

Responsibilities/Tools: Business Process Analyst and Developer with IBM BPM version 7.5 and 8.5.6. SQL Server 2008 and 2012 database queries. Java, JavaScript and HTML. Rational ClearQuest and ClearCase. SCRUM Agile methodology. Analysis of technical solutions. Unit, comprehensive & smoke tests of business processes. Documentation. BPMN 2.0 modeling language.

Projects:

• Digitalización Originación Empresas,
• Depuración instancias Mayorista
• Procred_750 Gestión Documental Corporativo Projects.

Responsibilities/ Tools: Design and development of websites with HTML, CSS, JQuery and PHP technologies. Maintenance, control and updating of sites. Domain Registration. News Letters.FTP access.