JULIO GABRIEL BALADA
Benton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
M & G Insurance Agency
Little Rock
06.2023 - Current
- Assisted clients with insurance policy inquiries and claims processing.
- Reviewed policy documents for accuracy and compliance with regulations.
- Educated customers about coverage options and benefits of policies.
- Maintained organized records of customer interactions and transactions.
- Developed strong relationships with clients through effective communication.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Greeted customers and provided prompt, courteous service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Facilitated payment processing for premium payments and renewals.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Participated in team meetings and contributed to team goals and objectives.
Customer Service Representative
IMPRENTA PRINTING
LITTLE ROCK
06.2022 - 06.2023
- Assisted customers with inquiries about printing services and products.
- Processed orders and ensured accurate details in the system.
- Educated customers on product options and design specifications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
SPANISH-ENGLISH INTERPRETER
ARKANSAS CHILDRENS HOSPITAL
LITTLE ROCK
07.2003 - 10.2021
- Facilitated communication between patients and medical staff in diverse settings.
- Interpreted medical terminology accurately for patient education and informed consent.
- Collaborated with healthcare teams to ensure clear understanding of treatment plans.
- Provided cultural context to enhance understanding during sensitive conversations.
- Maintained confidentiality while handling sensitive patient information responsibly.
- Translated and interpreted spoken language between English and target language at various events.
- Ensured that all work was completed on time by meeting strict deadlines.
- Assisted colleagues in resolving complex translation issues quickly and accurately.
- Demonstrated excellent communication and interpersonal skills while interacting with clients in English and target language.
- Prepared written translations for documents such as brochures, manuals, reports, forms.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Adhered to ethical codes protecting information confidentiality.
Parent Involvement Coordinator
UAMS HEADSTART
LITTLE ROCK
08.2004 - 10.2010
- Coordinated family engagement activities to promote parent involvement in children's education.
- Collaborated with educators to create a welcoming environment for parents and families.
- Maintained records of parent participation and feedback for program improvement.
- Supported staff in implementing family-centered practices within the educational framework.
- Promoted volunteer opportunities for parents to engage actively in the program's initiatives.
- Provided guidance on how parents can support their children's education at home.
- Facilitated meetings between teachers, administrators, and parents to discuss student performance.
- Supported school-level teams by helping them develop plans for involving parents more effectively.
- Monitored student academic progress through data collection from multiple sources.
- Collaborated with school staff to ensure effective communication between home and school.
- Prepared monthly reports summarizing program activities as well as successes and challenges encountered.
Education
Bachelor of Arts - Journalism And Mass Communication
UNIVERSIDAD FRANCO MEXICANA
STATE OF MEXICO, MEXICO06-1987
Skills
- Cash handling
- Problem solving
- Effective communication
- Customer Service-oriented
- Written communication
- Active listening
- Attention to detail
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- INSURANCE LICENSE FROM THE STATE OF ARKANSAS
- NOTARY PUBLIC FROMTHE STATE OF ARKANSAS
References
References available upon request.
Timeline
Insurance Customer Service Representative
M & G Insurance Agency
06.2023 - Current
Customer Service Representative
IMPRENTA PRINTING
06.2022 - 06.2023
Parent Involvement Coordinator
UAMS HEADSTART
08.2004 - 10.2010
SPANISH-ENGLISH INTERPRETER
ARKANSAS CHILDRENS HOSPITAL
07.2003 - 10.2021
Bachelor of Arts - Journalism And Mass Communication
UNIVERSIDAD FRANCO MEXICANA