Justin Goodwin
Harrison
Summary
Experienced with coordinating logistics and managing dispatch operations. Utilizes effective communication and time management to ensure smooth and timely operations. Knowledge of problem-solving techniques and team collaboration to achieve optimal results.
Overview
11
11
years of professional experience
Work History
Central Dispatcher
Fedex Freight
Harrison, AR
12.2025 - Current
- Coordinated freight transportation schedules to optimize delivery efficiency and minimize delays.
- Managed real-time communication between drivers and terminal operations for seamless service execution.
- Developed contingency plans for unforeseen disruptions, maintaining service continuity during critical incidents.
- Streamlined dispatch processes by implementing best practices, resulting in enhanced workflow efficiency.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
Leave Specialist
Fedex Freight Inc
Harrison, AR
10.2019 - 12.2025
- Run reports using IBM and Workday software
- Audit leave reports to ensure accurate data entry
- Communicate with employees to aid them with the FMLA process
- Distribute reports to other departments to ensure compliance
- Managed leave of absence requests, ensuring compliance with company policies and federal regulations.
Network Analyst - Business Care
Windstream Inc
Harrison, AR
09.2016 - 10.2019
- Use in house software to diagnose and repair wifi issues remotely
- Follow up with customers to ensure their issues were solved
- Provide excellent customer service to business specific accounts
- Use active listening skills to identify issues for the customer
- Collaborated with cross-functional teams to gather requirements for network upgrades and improvements.
Sales Associate
America’s Car-mart
Harrison, AR
05.2015 - 09.2016
- Aid customers in purchasing the correct vehicle for them
- Keeping the cars clean, detailed, and presentable
- Make sure all keys, buyers guides, and car alignments are correct
- Help the customer find agreeable car payments
- Processed vehicle sales transactions efficiently and accurately.
Education
Diploma -
Harrison Senior High
Harrison, AR01-2011
Skills
- Data entry proficiency
- Route planning
- Strong organizational skills
- Record keeping
- Technical aptitude
- Customer service
- Problem-solving
- Team collaboration
Awards
July 2022: QDM Expert Award, Recognized for using the QDM process to solve a business issue. Fedex Freight Inc, June 2021: Purple Promise Award, Recognized for completing the HRA Data Infrastructure Change. Fedex Freight Inc
Timeline
Central Dispatcher
Fedex Freight
12.2025 - Current
Leave Specialist
Fedex Freight Inc
10.2019 - 12.2025
Network Analyst - Business Care
Windstream Inc
09.2016 - 10.2019
Sales Associate
America’s Car-mart
05.2015 - 09.2016
Diploma -
Harrison Senior High