Justin Hager
Harrisburg
Summary
Dynamic Inside Sales Representative with proven success at First Veterinary Supply, leveraging CRM software and exceptional customer relationship management to drive revenue growth. Skilled in lead generation and upselling techniques, I excel in building rapport and resolving issues, ensuring customer satisfaction and retention. Committed to delivering results through effective communication and strategic collaboration.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
First Veterinary Supply
Harrisburg
05.2023 - Current
- Utilized CRM software to track leads and manage customer interactions.
- Managed customer accounts and maintained relationships with key clients.
- Collaborated with marketing teams to develop sales strategies and campaigns.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
- Cross-sold additional products or services based on customer needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Generated leads through cold calling potential clients.
- Monitored competitor activities and recommended changes accordingly.
Assembly Technician
Fmh Conveyors
02.2022 - Current
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
- Performed assembly of products according to specifications and instructions.
- Worked directly with QA personnel to identify and correct defects.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Maintained good stock levels, counted parts and requested additional supplies.
- Followed operating procedures to maintain logbooks.
- Trained new assemblers and provided adequate knowledge about proper procedure.
Benefits Advisor
Aflac
09.2021 - 02.2022
- Directed and controlled life, medical, dental and vision benefit packages.
- Participated in design and ongoing management of benefit plans.
- Functioned as main point of contact for benefit carriers.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Prospected and made cold calls to potential new accounts as well as serviced existing accounts.
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
Lead Technician
Trumann Animal Clinic
08.2015 - 09.2021
- I open the clinic every morning and make sure that everything is ready and taken care of to begin the day
- I am in charge of assigning duties to employees for the day and to utilize people in the most efficient way possible
- Leading the other employees and teaching new hires is a large part of what I do
- I am in charge of most upselling to our clients
- I also can perform basically all tasks in the clinic as I am cross trained
- I am in charge of client relations and I am the main person who handles unsatisfied clients and new clients
- I have a lot of experience in selling products and services
- Attention to detail and organization are very important qualities that I have that make me the best for my current job
- I am level headed and will find solutions to any problem that may arise
- I stay calm during emergency situations and am quick to act.
Assistant Golf Professional
Paragould Country Club
03.2012 - 08.2015
- Supervised play pace to promote positive and memorable experience for all players on golf course
- Provided customer service and sold golf equipment and apparel in the golf shop
- Helped run corporate outings as well as weekend tournaments with the head golf professional
- Gave golf lessons
- Provided inventory of merchandise in the golf shop
- Provided a summary of daily sales along with making sure the cash register money matched the daily intake
- Performed maintenance and organization of our golf carts along with maintaining our cart storage shed.
Assistant Golf Professional
Sage Meadows Country Club
01.2011 - 03.2012
- Supervised play pace to promote positive and memorable experience for all players on golf course
- Provided customer service and sold golf equipment and apparel in the golf shop
- Helped run corporate outings as well as weekend tournaments with the head golf professional
- Gave golf lessons
- Provided inventory of merchandise in the golf shop
- Provided a summary of daily sales along with making sure the cash register money matched the daily intake
- Performed maintenance and organization of our golf carts along with maintaining our cart storage shed.
Customer Service Representative
STARTEK
05.2010 - 01.2011
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Provided customer service for AT&T
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up- to- date records at all times
- Developed effective relationships with all call center departments through clear communication
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Properly directed inbound calls in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Assistant Golf Professional
Resort, Village
03.2009 - 03.2010
- Supervised play pace to promote positive and memorable experience for all players on golf course
- Upsold lessons, club repair and apparel to members, which boosted club profits
- Provided customer service and sold golf equipment and apparel in the golf shop
- Was in charge of our fleet of golf carts
- Provided maintenance on golf carts as well as storing them properly
- Also mowed tee boxes and fairways to help keep up in the busy season
- Provided surveys to club members and guests to ascertain customer satisfaction and identify areas requiring improvement
- Monitored golf shop for overall cleanliness.
Education
High School Diploma -
Nettleton High School
Jonesboro, AR05.2007
General Studies
Arkansas State University
Jonesboro, ARSkills
- Mitigation and restoration
- CRM software
- Lead generation
- Sales strategy
- Customer account management
- Cross-selling products
- Customer relationship management
- Market research
- Problem solving
- Attention to detail
- Remediation strategies
- Upselling techniques
- Leadership and team management
- Customer service excellence
- Customer retention and acquisition
- Organizational skills
- Veterinary assistance
- Effective communication
- Time management
- Team collaboration
- Promotional selling
- Revenue growth
- Rapport building
- Opportunity identification
- Email and phone etiquette
- Issue resolution
- Relationship development
Accomplishments
- First Veterinary Supply Rookie of the Year Fiscal Year 2024
- Arkansas Veterinary Assistant of the Year 2019
Timeline
Inside Sales Representative
First Veterinary Supply
05.2023 - Current
Assembly Technician
Fmh Conveyors
02.2022 - Current
Benefits Advisor
Aflac
09.2021 - 02.2022
Lead Technician
Trumann Animal Clinic
08.2015 - 09.2021
Assistant Golf Professional
Paragould Country Club
03.2012 - 08.2015
Assistant Golf Professional
Sage Meadows Country Club
01.2011 - 03.2012
Customer Service Representative
STARTEK
05.2010 - 01.2011
Assistant Golf Professional
Resort, Village
03.2009 - 03.2010
High School Diploma -
Nettleton High School
General Studies
Arkansas State University
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