Justin Morris
Texarkana
Summary
Conscientious Field Service Technician with 15 year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Construction Laborer
Texarkana Classic Homes
Texarkana
06.2004 - 05.2008
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Inspected sites before and after construction projects.
- Performed site activities required of green-certified construction practices.
Field Service Technician
Malone Concrete & Septic
Texarkana
09.2008 - 05.2023
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed equipment data to isolate and diagnose faults.
- Explained and demonstrated equipment operations to customer.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Trained customers on equipment after installation.
- Maintained equipment performance by cleaning and lubricating components.
- Explained and recommended service options to customers and detailed costs.
Installation Technician
Southern Star Dish Network
Texarkana
01.2010 - 01.2011
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Dispatched to various sites to perform maintenance on failed equipment.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Handled over 500 troubled dispatches with zero repeated reports.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Kept records of parts and equipment used in projects to update inventory.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Education
High School Diploma -
Arkansas High School
Texarkana, AR2006
Skills
- Multiple Priorities Management
- Prioritization and Time Management
- Repair and Installation
- Courteous and Professional
- System Installation
- Valid Driver's License
- Power Tools
- Heavy Lifting
- Safe Driving Record
- Following Safety Practices
- Hand and Power Tool Operation
- Situational Awareness
Timeline
Installation Technician
Southern Star Dish Network
01.2010 - 01.2011
Field Service Technician
Malone Concrete & Septic
09.2008 - 05.2023
Construction Laborer
Texarkana Classic Homes
06.2004 - 05.2008
High School Diploma -
Arkansas High School