Kaden Wilcox
Hot Springs
Summary
Versatile and results-oriented professional with extensive experience across security, technical, and team leadership roles, notably at Oaklawn Jockey Club. Excelled in staff management, emergency response, and conflict resolution, enhancing operational efficiency and safety. Demonstrated adaptability and a strong diagnostic ability, significantly improving system performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Oaklawn Jockey Club
12.2022 - Current
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Technician
DISH
08.2022 - 12.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
19D Cavalry Scout
US Army
07.2020 - 08.2022
- Gathered critical information about enemy forces by observing their movements from concealed positions.
- Managed equipment inventory and ensured proper maintenance procedures were followed, resulting in increased availability of resources when needed.
- Collaborated with other military units for joint training exercises, fostering teamwork and improving inter-unit coordination.
- Participated in force protection measures to safeguard personnel from potential threats at all times.
- Performed thorough vehicle inspections and maintenance checks, ensuring operational readiness for deployment at all times.
Team Member
Funtrackers Family Fun Park
02.2018 - 10.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Whatabuger
03.2016 - 09.2016
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
High School Diploma -
Mountain Pine High School
Mountain Pine, AR05-2019
Skills
- Team leadership
- Staff management
- Security personnel training
- Safety and security procedures
- Daily incident reporting
- Emergency response
- Skilled in conflict resolution
- Personnel supervision
- Policy enforcement
Timeline
Security Supervisor
Oaklawn Jockey Club
12.2022 - Current
Technician
DISH
08.2022 - 12.2022
19D Cavalry Scout
US Army
07.2020 - 08.2022
Team Member
Funtrackers Family Fun Park
02.2018 - 10.2019
Team Member
Whatabuger
03.2016 - 09.2016
High School Diploma -
Mountain Pine High School
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