Kailea Kelly
Fayetteville
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Guest Communication and Operation Assistant Manager
The Wanderlust Co.
01.2024 - Current
- Manage high-volume guest communication across Airbnb and Guesty, ensuring timely, personalized responses to inquiries, booking requests, and support needs.
- Streamline check-in/out processes, refine listings, and resolve guest concerns to maintain a seamless customer experience.
- Update and organize property directories to support consistent branding and operational accuracy across 80+ rental units.
- Collaborate on marketing efforts including content planning, email communication, branding campaigns, and digital strategy.
- Support behind-the-scenes operations such as pricing coordination, turnover communication, vendor organization, and data tracking.
Administrative Assistant
Trailside Yoga & Beyond
Fayetteville
01.2025 - 11.2025
- Managed internal and external communications to keep studio operations efficient and organized.
- Coordinated daily schedules, classes, and studio logistics to support a smooth client experience.
- Assisted with administrative tasks including client check-ins, inquiries, billing support, and scheduling.
- Collaborated with the studio team to update processes, implement new ideas, and improve overall studio flow.
- Helped maintain a welcoming, calm, and supportive environment aligned with the studio's wellness-focused mission.
Strategic Communication Intern
Trail Runner International
Truckee
06.2025 - 08.2025
- Drafted press releases, researched industry trends, and prepared written materials for finance-sector clients.
- Compiled daily news briefs and social media listening reports to support client communication strategies.
- Assisted in campaign planning and message development across various platforms.
- Collaborated with senior staff on content creation, talking points, and deliverables for national clients.
Sales Associate
Lalalinks Permanent Jewelry
10.2022 - 04.2025
- Processed jewelry sales while maintaining strong customer service and product knowledge.
- Created engaging product displays and cross-trained teammates on presentation standards.
- Supported inventory organization and store upkeep to maintain a consistent customer experience.
Campus Manager
Fresh Prints
Fayetteville
01.2024 - 01.2025
- Served as primary point of contact for clients, managing sales and production lifecycle from outreach to fulfillment.
- Proactively established partnerships by pitching custom apparel solutions to University of Arkansas organizations.
- Expanded brand presence beyond campus through relationships with local businesses and organizations in Northwest Arkansas.
- Consulted with clients to design custom apparel aligned with branding and event requirements, coordinating approvals and timelines.
- Ensured seamless project completion by managing communication, follow-ups, and execution to enhance client satisfaction.
Event Planner
Bates Events
Fayetteville
08.2022 - 12.2022
- Executed large-scale community and fundraising events, mastering all aspects of planning and logistics.
- Coordinated Big Night fundraiser for Jones Center’s Access for Everyone program, enhancing local access.
- Collaborated with stakeholders to implement themed programming, vendor coordination, and live auction features.
- Engaged with corporate partners and sponsors from major Northwest Arkansas organizations, adhering to high standards.
- Acted as on-site ambassador, facilitating guest engagement and ensuring smooth event operations.
- Gained comprehensive knowledge of event operations, fundraising strategies, and corporate partnership management through practical experience.
HR Assistant
Kelly Brothers Painting
01.2019 - 12.2019
- Prepared New Hire packets and handled onboarding paperwork.
- Entered employee information and payroll data into QuickBooks.
- Organized and maintained employee files and records.
- Helped track employee performance and update documents when needed.
- Answered employee questions and assisted with basic HR tasks.
- Kept all information accurate, organized, and up to date.
Education
B.A. - Communications, Journalism & Strategic Media
University of Arkansas
Fayetteville05-2026
Skills
- Customer experience and guest relations
- Verbal and written communication
- Workflow optimization
- Content creation and design
- Time management
- Team collaboration
- Attention to detail
- Microsoft Office Suite
- Google Workspace
- Canva design tools
- Collaboration platforms
- CRM and property management systems
- AI tools
Timeline
Strategic Communication Intern
Trail Runner International
06.2025 - 08.2025
Administrative Assistant
Trailside Yoga & Beyond
01.2025 - 11.2025
Guest Communication and Operation Assistant Manager
The Wanderlust Co.
01.2024 - Current
Campus Manager
Fresh Prints
01.2024 - 01.2025
Sales Associate
Lalalinks Permanent Jewelry
10.2022 - 04.2025
Event Planner
Bates Events
08.2022 - 12.2022
HR Assistant
Kelly Brothers Painting
01.2019 - 12.2019
B.A. - Communications, Journalism & Strategic Media
University of Arkansas