Kaitlin McCann
Little Rock
Summary
Dedicated Pharmacist offering more than 6 years of experience in community pharmacy and specialty medications who focuses on urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators while utilizing comprehensive knowledge of pharmacotherapy to ensure safe and effective treatment plans that are individualized to each patient. Strong understanding of clinical protocols and patient education, supporting improved health outcomes and adherence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialty Pharmacist Coordinator
Arkansas Children’s Hospital
Little Rock, AR
02.2025 - Current
- Manages complex medication therapies for pediatric patients, ensuring safety, efficacy, and adherence.
- Collaborates with multidisciplinary teams to optimize pharmacotherapy plans tailored to individual patient needs.
- Conducts medication reconciliation to prevent adverse drug interactions and ensure accurate prescriptions.
- Educates 10+ pharmacy staff on specialty medications, enhancing overall treatment understanding and compliance.
- Played an instrumental role in achieving accreditation from national pharmacy organizations through diligent documentation efforts and adherence to guidelines.
- Educates patients on proper medication usage, side effects, and potential interactions, promoting safe and effective treatment.
- Serves as a resource for clinicians seeking information on specialty drugs, contributing to informed decision-making processes.
- Manages the prior authorization process for specialty medications, streamlining access to life-changing therapies for patients in need.
Staff Pharmacist
Walmart Pharmacy #4460
Little Rock, AR
08.2024 - 06.2025
- Collaborated with healthcare providers to facilitate effective medication management solutions for patients.
- Streamlined workflow processes, enhancing efficiency in prescription filling and customer service delivery.
- Delivered patient counseling on medication usage, side effects, and adherence strategies for optimal health outcomes as well as OTC devices and/or medication.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications in addition to effectively resolving insurance rejections and other billing issues each day.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes. Approximately 6-10 encounters per day.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
Pharmacy Leader and PGY-1 Pharmacy Management Preceptor
Kroger Pharmacy #627
Little Rock, AR
09.2023 - 08.2024
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored staff on medication management, customer service protocols, and multiple pharmacy dispensing devices.
- Developed workflows to enhance efficiency in prescription processing and inventory management and implemented training programs that improved team performance and reduced errors.
- Analyzed operational metrics to identify areas for process improvement and cost reduction while managing inventory systems, ensuring stock levels met demand while minimizing waste.
- Oversaw day-to-day activities of about 15 employees, fostering inspiring atmosphere to optimize employee experiences.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Handled problematic situations assisting lower-level employees while maintaining excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pharmacy Leader
Kroger Pharmacy #614
Jacksonville, AR
09.2021 - 08.2023
- Oversaw daily pharmacy operations ensuring compliance with regulations and standards by maintaining accurate documentation for audits.
- Oversaw day-to-day activities of about 10 employees and supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources
- Implemented workflow improvements enhancing efficiency in prescription processing and dispensing.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration thorough drug utilization reviews and counseling.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction while leading a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Collaborated with healthcare providers to optimize patient care and medication therapy management.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Technician/Intern
Kroger Pharmacy #613
Cabot, AR
05.2014 - 06.2020
- Supported pharmacists in managing inventory levels and restocking medications both on the shelves and automated medication dispensing equipment.
- Operated pharmacy software for processing prescriptions and patient records while reviewing and verifying customer information and insurance provider information.
- Trained new interns on pharmacy protocols, safety procedures, and customer service standards.
- Monitored expiration dates of medications and managed returns to maintain compliance standards.
- Managed over 50 incoming phone calls per day and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Developed strong relationships with patients by providing compassionate care, empathetic listening, and clear communication regarding their medication needs.
Pharmacy Intern
CVS Pharmacy #165507
Watsonville, CA
04.2018 - 08.2018
- Assisted three pharmacists in preparing and dispensing medications accurately.
- Conducted approximately 50 patient consultations per day to provide medication information and answer inquiries.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Prepared pharmacy refill pamphlets in Spanish and supported the CVS Pharmacy Innovation Team on increasing adherence within a specific patient population for the duration of the internship.
- Analyzed data and constructed a presentation along with four other team members on results of adherence after appropriate language specific pamphlets were delivered to patients.
Education
Doctor of Pharmacy - Pharmacy
University of Arkansas For Medical Sciences
Little Rock, Arkansas05.2020
Associate of Science - Health Science
Arkansas State University
Beebe, Arkansas12.2015
Skills
- Interprofessional collaboration
- Clinical expertise
- Individualized treatment recommendations
- Evidence-based medicine
- Customer service and communication skills
- Disease state management
- Medication therapy management
- Medication adherence strategies
- Drug interaction assessment
- Current Arkansas pharmacy license
Certification
- Arkansas Pharmacist License, PD15442 Expires December 2027
- Basic Life Support/American Heart Association Expires February 2027
- APhA Pharmacy-Based Immunization Delivery, Achieved on 02/03/2019
- NASPA Pharmacy-Based Point-of-Care Test & Treat, Achieved on 12/05/2024
- UAMS Oral Contraceptive Prescribing Protocol Training, Achieved 08/13/2024
Timeline
Specialty Pharmacist Coordinator
Arkansas Children’s Hospital
02.2025 - Current
Staff Pharmacist
Walmart Pharmacy #4460
08.2024 - 06.2025
Pharmacy Leader and PGY-1 Pharmacy Management Preceptor
Kroger Pharmacy #627
09.2023 - 08.2024
Pharmacy Leader
Kroger Pharmacy #614
09.2021 - 08.2023
Pharmacy Intern
CVS Pharmacy #165507
04.2018 - 08.2018
Pharmacy Technician/Intern
Kroger Pharmacy #613
05.2014 - 06.2020
Doctor of Pharmacy - Pharmacy
University of Arkansas For Medical Sciences
Associate of Science - Health Science
Arkansas State University
POSTGRADUATE TRAINING
Postgraduate Year 1 (PGY-1) Community-Based Pharmacy Residency
University of Arkansas for Medical Sciences
Residency Program Director: Megan G. Smith, PharmD, BCACP
Residency Site: Kroger Pharmacy
Site Coordinator: Rachel Stafford, PharmD
Little Rock, Arkansas July 2020 – June 2021