Kaitlyn Armstrong
Cabot
Summary
Adept at managing high-stress situations, I enhanced the Cabot Police Department's efficiency by maintaining seamless dispatch operations and maintaining accurate and timely communication with police, fire, and ems. My exceptional customer service and data entry skills, coupled with a knack for prioritizing calls, significantly contributed to a more effective emergency response system.
Overview
2
2
years of professional experience
Work History
Dispatcher
Cabot Police Department
11.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with police and personnel to coordinate timely delivery of goods and materials.
- Maintained a calm and peaceful enviornment
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Waipahu High School
Waipahu, HI12-2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Radio and telephone skills
- Stress tolerance
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
Timeline
Dispatcher
Cabot Police Department
11.2022 - Current
High School Diploma -
Waipahu High School
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