Kaitlyn Gooden
Forrest City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
09.2021 - 09.2022
- Collaborated with team members to resolve customer issues efficiently.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Maintained positive relationships with customers, enhancing overall satisfaction levels.
- Adapted quickly to changing priorities in a fast-paced environment.
- Learned company products and services to provide effective support to clients.
Student Librarian
Delta State University Music Department
08.2019 - 05.2021
- Utilized integrated library systems for cataloging, tracking, and managing inventory efficiently.
- Maintained accurate records of patron transactions, ensuring timely returns and proper handling of overdue materials.
- Kept catalog orderly and updated with latest material additions and removals.
- Trained new student librarians in essential job functions while providing ongoing guidance as needed during their transition into the role.
- Organized library catalog, supplies, equipment and records.
- Classified and coded different types of materials according to library policies and organizational standards.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Maintained a clean and inviting atmosphere within the library by performing routine cleaning tasks such as dusting shelves or tidying workspaces when necessary.
- Provided technical support for computer stations, printers, and other electronic equipment within the library setting.
Retail Sales Associate
Cracker Barrell Old Country Store
05.2019 - 01.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate sales processing.
- Maintained merchandise presentation standards, contributing to store aesthetics and customer engagement.
- Collaborated with team members to achieve sales targets and promote store promotions effectively.
Education
No Degree - Education, Music
Delta State University
Cleveland, MSHigh School Diploma -
Horn Lake High School
Horn Lake, MS05-2018
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Elementary education
- Education materials
- Educational feedback
- Childhood education
- Music education
Timeline
Customer Service Representative
Dominos Pizza Inc.
09.2021 - 09.2022
Student Librarian
Delta State University Music Department
08.2019 - 05.2021
Retail Sales Associate
Cracker Barrell Old Country Store
05.2019 - 01.2021
No Degree - Education, Music
Delta State University
High School Diploma -
Horn Lake High School
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