Kalisha Amos
Benton,AR
Summary
Energetic and collaborative individual passionate about teamwork and customer satisfaction. Recognizes the significance of effective communication and problem-solving for achieving team goals. Committed to making a meaningful impact and contributing positively to team success. Possesses a strong foundation in collaborative teamwork and customer service, eager to learn and excel in a supportive environment. Executes tasks with efficiency and reliability, always ready to quickly acquire necessary skills. Excited to utilize and further develop communication and organizational skills in desired position role.
Overview
4
4
years of professional experience
Work History
Team Member
Academy Sports
07.2024 - 12.2024
- Enhanced team collaboration by resolving issues efficiently and communicating clearly.
- Operate and coach others on the use of POS equipment
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Customer Service Agent
SYKES Enterprises Inc
10.2022 - 09.2023
- Delivered customer support via phone, email, and chat.
- Resolving customer complaints and technical issues
- Process transactions through web applications
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Cashier
Popeyes
08.2020 - 10.2021
- Increase customer satisfaction and retention
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Business
Paul Mitchell Hair & Beauty
North Little Rock, AR05.2025
Forrest City High School
Forrest City, AR01.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Computer skills
- Goal setting and achievement
Timeline
Team Member
Academy Sports
07.2024 - 12.2024
Customer Service Agent
SYKES Enterprises Inc
10.2022 - 09.2023
Cashier
Popeyes
08.2020 - 10.2021
Business
Paul Mitchell Hair & Beauty
Forrest City High School
Similar Profiles
Avont BurrusAvont Burrus
Sales associate at Academy SportsSales associate at Academy Sports
Jenna LewisJenna Lewis
Sales/Loss Prevention Associate - Asset Protections at Academy SportsSales/Loss Prevention Associate - Asset Protections at Academy Sports
Jabari KellyJabari Kelly
TEAM MEMBER at Academy SportsTEAM MEMBER at Academy Sports