Kallie Franks
Heber Springs
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
1
1
year of professional experience
Work History
Receptionist
Spine Specialty Clinic
07.2025 - Current
- Greeted patients and visitors, providing exceptional customer service in a fast-paced clinic environment.
- Scheduled appointments and managed patient records using electronic health record systems.
- Answered multi-line phone systems, directing calls and resolving inquiries efficiently.
- Maintained office organization, ensuring a clean and welcoming reception area for patients.
Customer Service Representative
Pizza Hut
08.2025 - Current
- Assisted customers with order placements and inquiries, ensuring accurate and timely service.
- Handled cash transactions and processed payments efficiently, maintaining financial accuracy.
- Addressed customer complaints and resolved issues to enhance overall satisfaction.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
Carhop
Sonic
11.2024 - 05.2025
- Delivered food and beverages to customers promptly while ensuring order accuracy.
- Maintained cleanliness of dining area, enhancing customer experience through attention to detail.
- Assisted in training new team members on service protocols and operational procedures.
- Operated point-of-sale system efficiently, processing transactions and managing cash drawer accurately.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, ARSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Time management
- Medical terminology
Timeline
Customer Service Representative
Pizza Hut
08.2025 - Current
Receptionist
Spine Specialty Clinic
07.2025 - Current
Carhop
Sonic
11.2024 - 05.2025
High School Diploma -
Siloam Springs High School