Kamelia McGhee
Little Rock
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Circle K
07.2024 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Manager
Roadrunner Gas Station
04.2021 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager
Walmart Supercenter
04.2019 - 01.2023
- Ensuring great customer service
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Enforcing company regulations
Assistant Store Manager
The Corner Store
04.2016 - 04.2019
- Assist with placement of orders, refunds or exchanges
- Assisting customers’ complaints and verifying account information
- Compile reports on customer satisfaction
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Manager
A.J.’s Grocery Store
11.2012 - 03.2016
- Responsible for making sure the cash drawer was dropped each night
- Recruiting, training, supervising and appraising staff
- Supervising 5 employees
- Responsible for the store sales
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
Lead Hotel Housekeeping
Isle of Capri
03.2009 - 10.2012
- Thorough knowledge of all housekeeping procedures
- Managing 15 employees
- Monitoring room cleanliness standards through daily inspections
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Passionate about learning and committed to continual improvement.
Education
High School - Diploma
Central High School
West Helena, AR01.2001
Skills
- Stock management
- Work schedule management
- Meticulous attention to detail
- Business development
- Time management
- Stock rotations
- New hire training
- Verbal and written communication
- Customer service and engagement
- Problem-solving
- Assignment delegation
- Visual display arrangement
Timeline
Assistant Store Manager
Circle K
07.2024 - Current
Manager
Roadrunner Gas Station
04.2021 - 04.2024
Store Manager
Walmart Supercenter
04.2019 - 01.2023
Assistant Store Manager
The Corner Store
04.2016 - 04.2019
Manager
A.J.’s Grocery Store
11.2012 - 03.2016
Lead Hotel Housekeeping
Isle of Capri
03.2009 - 10.2012
High School - Diploma
Central High School