Kameron Phipps
Hot Springs
Summary
Results-driven General Manager with expertise in operations management and team performance enhancement. Proven track record in process improvements and customer relations, ensuring high-quality service delivery.
Overview
2
2
years of professional experience
Work History
General Manager
Paschal Air, Plumbing & Electric
Hot Springs, AR
01.2025 - Current
- Oversaw daily operations, ensuring efficiency and high-quality service delivery across departments.
- Implemented process improvements to enhance customer satisfaction and operational productivity.
- Managed staff scheduling and resource allocation to optimize team performance and service levels.
- Developed training programs for new hires, promoting adherence to safety standards and company policies.
- Evaluated performance metrics, identifying trends to drive strategic decisions for operational enhancements.
- Fostered collaboration between teams, facilitating communication to align objectives and streamline workflows.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
HVAC Service Manager (Hot Springs & Searcy)
Paschal Air, Plumbing, & Electric
Hot Springs, AR
11.2024 - 01.2025
- Managed service scheduling and technician assignments to optimize workflow efficiency.
- Collaborated with team members to enhance customer satisfaction through timely service delivery.
- Trained new staff on company policies and operational procedures for consistent performance.
- Resolved customer inquiries and complaints, ensuring prompt follow-up and resolution.
HVAC Service/Install Manager
Paschal Air, Plumbing, & Electric
Hot Springs, AR
10.2024 - 11.2024
- Coordinated installation schedules to optimize workflow and resource allocation.
- Supervised team members to ensure adherence to safety protocols and quality standards.
- Trained new installers on equipment usage, installation techniques, and company policies.
- Managed inventory levels and ordered materials to maintain project timelines.
HVAC Service Manager
Paschal Air, Plumbing, & Electric
Hot Springs, AR
08.2024 - 10.2024
- Managed customer service operations, ensuring timely and effective resolution of issues.
- Trained and mentored team members, enhancing service delivery standards.
- Implemented process improvements to streamline service workflows and enhance efficiency.
- Collaborated with cross-functional teams to optimize scheduling and resource allocation.
Education
High School Diploma -
Central City High School
Central City, NESkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Staff training/development
- Customer relationship management
- Goal setting
- Employee scheduling
- P&L management
- Staff motivation
- Labor cost controls
Timeline
General Manager
Paschal Air, Plumbing & Electric
01.2025 - Current
HVAC Service Manager (Hot Springs & Searcy)
Paschal Air, Plumbing, & Electric
11.2024 - 01.2025
HVAC Service/Install Manager
Paschal Air, Plumbing, & Electric
10.2024 - 11.2024
HVAC Service Manager
Paschal Air, Plumbing, & Electric
08.2024 - 10.2024
High School Diploma -
Central City High School