Kandyce Jones
Bismarck
Summary
Dynamic AEP Team Lead with a strong focus on training and development. Expertise in motivating team members through effective coaching and role-playing exercises. Committed to enhancing sales strategies and driving performance in a high-pressure environment.
Overview
4
4
years of professional experience
Work History
Sales Agent
TZ Insurance Solutions LLC
Fort Lee, NJ
02.2022 - Current
- Provided excellent customer service to clients through effective communication and support.
- Advised clients on insurance products tailored to their individual needs and preferences.
- Collaborated with team members to improve sales strategies and techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- I regularly met or exceeded established sales goals by implementing coaching, while being reliable and dedicated to my own success.
- Assisted in the development of others by conducting shadow sessions and allowing my own practices to help others.
- Participate in providing a positive and motivational atmosphere for my team.
AEP Team Lead
TZ Insurance Solutions LLC
Fort Lee, NJ
09.2025 - 12.2025
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained new team members on sales techniques and product knowledge.
- Conducted role-playing exercises to enhance sales skills and customer interactions.
- Collaborated with sales leaders to identify training needs and gaps.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted one-on-one coaching sessions to build individual confidence and skills.
Education
Associate of Science - Mathematics
Connors State College
Warner, OK07-2014
Skills
- Product knowledge
- Closing techniques
- Client engagement
- Sales presentations
- Team collaboration
- Problem solving
- Effective communication
- Motivation techniques
- Call control
- Building rapport
- Resilience under pressure
- Adaptability to change
- Quality assurance
Accomplishments
Recognized as Humana Agent of the Year 2023
Timeline
AEP Team Lead
TZ Insurance Solutions LLC
09.2025 - 12.2025
Sales Agent
TZ Insurance Solutions LLC
02.2022 - Current
Associate of Science - Mathematics
Connors State College