Summary
Overview
Work History
Education
Skills
Timeline
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Kara Bowles

Texarkana

Summary

Professional with experience in hospitality and finance, prepared for a new role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting and guest services. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Night Auditor

Residence Inn Marriott
08.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
  • Trained new staff members in customer service techniques and hotel operations.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Contributed to team meetings with insights on night operations, fostering continuous improvement.
  • Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
  • Updated guest accounts and processed payments accurately, safeguarding financial integrity.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Developed and maintained positive relationships with guests for satisfaction.

Teller Authorizer

Freddy's Fast Cash
08.2023 - 08.2024
  • Provided personalized service to clients, building strong relationships that fostered loyalty and trust.
  • Managed cash drawer with accuracy, ensuring proper handling of deposits and withdrawals.
  • Balanced cash drawer at end-of-day, verifying totals against transaction records for accuracy.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Processed applications for new accounts.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.
  • Completed both installment and vehicle loans with little to no error.

Cashier Team Lead

Burlington
05.2021 - 11.2022
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.

Education

Arkansas High School
Texarkana, AR
05-2022

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Punctual and dependable
  • Teamwork and collaboration
  • Time management
  • Customer service
  • Staff training
  • Recordkeeping
  • Daily reporting
  • Auditing techniques
  • Cash handling
  • Opening and closing procedures
  • Workflow coordination
  • POS systems
  • Merchandise stocking
  • Attention to detail
  • Loan payment processing
  • Customer relationship building
  • Oral communication
  • Written communication
  • Multi-line phone system

Timeline

Night Auditor

Residence Inn Marriott
08.2024 - Current

Teller Authorizer

Freddy's Fast Cash
08.2023 - 08.2024

Cashier Team Lead

Burlington
05.2021 - 11.2022

Arkansas High School

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Kara Bowles