Karen Garcia
Gentry
Summary
Highly-motivated professional with desire to take on new challenges all while devoting to provide customers with a positive experience, whom also has a very strong work ethic, adapts quickly and uses interpersonal skills to deliver high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Business Office Assistant
The Maples At Har-Ber Meadows
07.2024 - Current
- Assisted with the preparation of financial statements and reports, including balance sheets and income statements
- Maintained customer account records by updating information such as contact details, payment history and credit limits
- Prepared bank deposits for daily cash receipts
- Reconciled discrepancies between accounting records and bank statement balances monthly
- Created spreadsheets using Microsoft Excel to track expenses, payments, revenue and other financial data
- Operated office equipment, such as copy machine, fax machine, scanner, and printer
- Reviewed files, records and other documents to obtain information or respond to requests
- (Communication with DHS)
- Developed organizational filing systems for confidential customer records and reports
Sales and Customer Service Specialist
Natural State Pest Control
05.2023 - 07.2024
- Inside Sales selling Pest and Weed Control
- Proficient in Microsoft Word, Docs, and Email
- Termite request from Closing company
- Contacted customers about potential service upgrades and account changes
- Answered incoming customer inquiries regarding product and service information
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Educated customers on special pricing opportunities and company offerings for pest and weed control
Customer Service Representative
Orkin Pest & Termite Control
10.2021 - 10.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Answered inbound calls, chats, and emails to facilitate customer service, all while engaging with customers to understand their needs, resolve issues, and answer product questions
- Set up and activated customer accounts
- Financial (Accounts Payable and Receivable)
- Maintained the schedule for technician routes to keep shifts appropriately staffed
Education
High School Diploma -
Har-Ber High School
Springdale, AR05.2019
Skills
- Multitasker
- Attention to Detail
- Reliability
- Integrity
- Teamwork
- Professionalism
- Problem Solving
- Detail orientation
Timeline
Business Office Assistant
The Maples At Har-Ber Meadows
07.2024 - Current
Sales and Customer Service Specialist
Natural State Pest Control
05.2023 - 07.2024
Customer Service Representative
Orkin Pest & Termite Control
10.2021 - 10.2023
High School Diploma -
Har-Ber High School
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